Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

This is for your kind information that one transfer was installed in our building premises at chawa pawa apartment, vivekanand nagar, podrah, (Chunavati), howrah-711109. Though it is surrounded by brick boundry wall but the gate of the covered area is in side our premises. The gate has been damaged & for this it is in a dangerous position. I am attaching a photo graph with this complain for immidiate replacement of the gate.

Thanking you

I have submitted my online connection form on 3rd August 2017, application vide reference no. 08/33268/17 (Annexure Form No. [protected]) .

Inspection supposed to be done on 5th Aug 2017. I have not received any call to get this inspection done. When I called CESC South KOl office, they said I will receive a letter.
I received a letter on same day afternoon, mentioning inspection done and they are not giving the connection as this building already have 6 connections.

They forgot that building is having 6 flats. Also building is having common connection for Lift and Water pump. It needs 7 connections, 6 flats plus one common connection.

If they claim they have done the inspection, they are supposed to call me to verify my identity and flat. This is never done. They went back by mentioning building is having 6 connections.

After this I called up CESC on 12th Aug 2017 and they are reluctant to speak to me. Asked me to come to office on 14th Aug 2017. It seems they are not ready to support online application form. They need a middle man who will bribe them to get the connection.

It will be great if you take this case to CESC and correct the new connection giving process that is followed. Also help me to get the connection ASAP.

1) customer i. D.[protected]
A/c. Month - june, 2017
Amount : rs.930/- paid twice by mistake
Transaction date 5.8.2017 (Transactionref:[protected])
Paid using card (Axis)

2) a/. C. Month june, 2017 (Customer i. D.[protected])
Paid using: wallet rs.548.54 + debit card rs.381.46 (Total rs.930/-)
Transaction i. D. Fcea[protected]
Transacted on: 5.8.2017, sat, 1.18pm

Please therefore adjust the excess payment of rs.930/- in my next bill for the month of july, 2017.

P. E. Ramachandran
[protected]
Block "l" no.4, s. M. Nagar govt. Housing estate,
P. O. Sarkarpool, budge budge road, kolkata 700143

This is to inform you that regular long time electric supply break down is continuing in our locality since yesterday. Examination is going on in most of school in our area and consequently school going children are the greatest victimized they can not read, prepare themselves for examination and a great loss is contributing by cesc authority. Old aged & patient person are the worst sufferer and no other option available to rescue them. So please take necessary action to prevent it.

Unit consumed since last few months for the meter number 4335495 (In the name of papia ray), consumer no. [protected], consumer id [protected] is abnormally high. I understand that the subject meter is unable to register actual unit consumed and running very fast. Kindly arrange to check the meter and replace the same, if the meter is unable to register the actual unit consumed and running very fast.

Thanking you

Papia ray

269/6 mohendra bhattacharjee road ghosh para howrah

Dear sir/ madam,

Cesc - consumer no -[protected]/ consumer id - [protected]
Address: sanyal building, 9b suren roy road, flat no 201, kolkata 700034
We are two old retired person staying in the flat and usage is one tv/ 1 refrigerator/ 3 tube light/ 3 fans.
For the above electricity consumption cesc is billing me above rs 1000 - rs 1500 per month and i have been paying them regularly.
We do not use any washing machine/ ac/ mixie/ music system etc and half of the day we are not at home.
I have complained to cesc online, but they are just not responding nor any action has been taken till date.
Kindly take up the matter to resolve this issue of excess billing.
Anthony

When i took the connection supply was at 252 paresh majumder road but it is actually at my billing address and at lp 180/5/10/2/0. The earlier address is now non existent. Please update my records as i am facing problem when your technician attend to any faults. So please note that supply at and billing address will be the same. I have been asked to report the matter immediately.

Dear sir/madam,
Ref: customer id: [protected]
This is to inform you that i have become exhausted facing major power faults repeatedly. Each & every time whenever power cuts, i register complaints to 1912 & regret to hear "its major fault"& power restores after almost 5 to 6 hours. If its due to loadshedding then also these sufferings can be consoled somehow but its major faults every time. But surprisingly in most of the cases only we few neighbours become sufferer but rest of the houses in our locality remains with smooth power supply.
I would be obliged if you change the phase
Of my connection to the other neighbors phase whose power remains unaffected during major faults.
Would be very much obliged if you can make a permanent solution to this problem. Its very much painstaking when i see from my window that others enjoy uncut power facility but my 4 years old son suffers from heat along with other few holdings inmates nearby during repeated power faults.
Hope that your efficient workforce will find a solution to this problem very soon.

Regards,
Saswata chanda.

Sir,
There is repeated power cut in our house on every satureday and sunday afternoon for nearly 2 hours, and it is not accidental power cut!! Each day one person open the box just beside the transformer, don't no doing what,,, after 2 to 3 minutes he closes the door... And leave the place. The same incidence is going on for last 4 weeks. There is no power cut in our neighbours house surprisingly (We enquired every time)!!!
The person who opened the door of transformer box replied that work is going on.. And power cut will continue for 2 to 3 hours.. But we could not found any person who is doing the repair work in our proximity.
Now my question is.. Why only we should suffer for 2 to 3 hours on every holiday?? When there is no interruption of power supply in my neighbours' places??
Some of your worker repllied previously that there is a problem in the transformer... It may burnt out,
My question is how much time is needed to repair a transformer??.. And why shd we suffer on every holiday??
My mother in law is 80 yrs old.. A patient of sick sinus syndrome with pacemaker implanted, should she deserves this type of harrasment???
We requested your personnel to look into the matter and solve the problem.. The person replied very harsely.. Stating that we should have back up services!!!
Now this is the situation!!
I am a doctor... I know that every service has some responsibilities. If a patient comes to my clinic and suddenly vomited there, i have no right to tell him that you should carry a container to hold your vomitous. So your personnel also should not tell like this that we should have back up!!!
Power cut is going on still. We hv infrormed in 1912 and miss anama dutta attended the call before 1 and half hour.. Assured us that she will look into the matter.
Still.. No solution... We are sufferring!!
Please look into the matter seriously... Otherwise we have to complain at consumer court.
Thanks
Dr papri bandyopadhyay.

Dear sir
Ref: consumer no. [protected]
Sub: correction of address in cesc bill

I kartick chowdhury request your good self to rectify my address in your records as mentioned below:-

Rectification of billing address:

Kartick chowdhury
69/b/2/b amrit lal dawn road.
Block-b, room-2b
1st floor
Baranagar
Kolkata - 700035

Request you to please rectify my billing / correspondence address in your record and do the needful.

Regards
Kartick chowdhury

Dear sir,

With reference to the complaint subject we would like to bring to your kind attention that there is a need to repair the 3-phase junction box of our flat to avoid any accident as on several occasion there is current leakages leading to spark/fire hazard etc. Whenever we call cesc. Electricians attend but it is repaired by jointing old cables through taping resulting in repeat of the same thing within a few days. So we need to have a total remedy of the same as soon as possible by changing all cables and cirecuit breakers whatever is necessary. We are even ready to buy the necessary items. For this job. Detail name, customer id.& consumer no. Are written below:
Sl name flat no. Customer id. Consumer no.
1. Upendra nath sengupta r-1 [protected] [protected]
2. Satindra nath sengupta r-2 [protected] [protected]
3. Jagat bandhu chatterjee r-3 [protected] [protected]
4. Nirmal kumar rai r-4 [protected] [protected]
5. Suresh chandra bhowmick r-5 [protected] [protected]
6. Naryan chandra chatterjee r/6 [protected] [protected]
7. Pranesh chandra banerjee r/7 [protected] [protected]
8. Durgadas mukherjee r/8 [protected] [protected]

Regards
Pralaya mukhopadhyay

Respcted sir, i beg to state that i am a local residing at 157/k swin hoe lane kasba kolkata -700042. My meter box is totally borken and jutted out from the wall.in future any serious situation should be happend. So i earnestaly request you to see my complain.. And solve the problem. Thank you. My consumer no is -[protected]and consumer id -[protected]

Sir / madam,

I have a complain against your billing for monthly electricity consumption.in the month of july i have got the bill of june'17 mentioned previous month unit reading 183 units but not mentioned present reading and you have charged 75 units for the month of june'17, then you have sent a sms on 21/7/2017 that, my consumption unit for this month (July'17) is 310. Whereas on 30/7/2017 my meter showing the unit is 390. So how it is possible! I am confused and worried also about my billing. Pl. Verify this bill and clarify me what is the actual as immediate.

My id no.[protected]
Consumer no.[protected]

Thanks & regards

Khageswar das

This is to inform you that my last bill is abnormally high. We have two rooms with normal consumption of two lights at night, one refrigerator, one mixergrinder (Optional usage), two fans, and television. I think my meter reading should be around rs. 800-1000/- but my last months bill amounted around rs.4650. So i would kindly look into the matter and do the needful as early as possible for which i shall be ever grateful to you.

Thanking you,
Yours sincerely,
Mirza
Consumer no.-[protected]
Add:p-29 garden reach road
Kolkata-700024.

Calcutta electric supply corporation [cesc] — short circuiting of overhead supply line due to overgrowth of tree

I am a resident of lake gardens aged 87 years. My customer id is [protected]. Opposite your lp 107/2/2 there is a gulmohar tree is leaning dangerously on your overhead supply wires. The foliage is covering at least 100 ft of your supply line. A couple of days back there was a huge spark on your lp107/2/2. A few years back during monsoon time, due to short circuiting there was a fire and the line snapped resulting in disruption of power supply in adjoining area. Also the tree appears to be unstable and we are afraid that it may snap your supply line any moment resulting in a major disaster.. Subir roy
This complaint was made one year back on 28/7/16 with no action taken from your end

We have facing a severe power problem in 48 / a sadgope para lane. Serampore. Hooghly. Main problem is power fluctuate. For that reason many electrical equipment are already damaged. Now the power is off for a long time. We have log the complain and complain number is [protected]. Still no action has been taken. Please resolve the issue immediately.

Sir,
The e/metre board on which a new metre has recently been installed has become worn and frayed. It was brought to the notice of technicians who came to do job but couldn't change it as it requires sanction of you.
I therefore, request you kindly to instruct the respective concern to do the needful
And replace at your earliest.
Thanking you

Respected sir,
I would like to inform u about power theft in my locality at the below address:
82 d. H. Rd, khidderpore, kol-23 (Opposite st. Thomas school).
The address referred above utilizes electricity throughout 24hrs and runs private business out of it at minimum cost.
Please inspect and take steps accordingly.

Regards,
Your welwisher

My customer id[protected] account month-june2017. It is being observed that meter reader has not taken the meter reading of my electric meter and without taking reading sent electric bill arbitrarily and the amount of the bill is abnormally high. Under the above circumstances you are requested to review and send the corrected bill, early action in this regard is highly solicited.
Regards,

Anindita chatterjee, mob. No.:[protected]

Address:bc/26, desh bandhu nagar, baguiati, kolkata-700059

Dear sir,
My consumer id - [protected], customer id - [protected] i already paid june 2017 bill from paytm gateway but still it did not shown cesc account pls resolve my problem as soon as posible.
Cyber receipt date:21/07/2017 12:23 am
_
Transaction details
_
Account number :[protected]
Transaction date : 21/07/2017
Transaction amount : (Inr) 650.00
Transaction type : dr
Transaction description : [protected] /[protected]

_

Thanks & regards,
Rabindra nath sardar.
[protected]