Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I was trying to make my electricity payment of inr.800 through sbi mastercard debit card today (01.05.2017) evening. My consumer no. [protected] and my customer id is [protected]. After entering all the card details when i clicked the 'pay now' button, it shows that the payment is under process inspite of giving me the payment receipt of the same. The windows also suggested me not to go back and refresh the page. The also said that the payment is under provess and the cesc didn't receive the payment yet. I haven't received any msgs from the bank side or the cesc side that the payment is successful. The amount inr.800 isn't debited from the account yet. I checked the a/c balance twice. I was worried that if i shall make the same payment again, the amount will be credited twice into cesc's account or not. Did cesc actually receive the payment (Inr 800) yet? Shall i make the same payment yet again through online. I was using axis bank payment gateway that time. Please response me back as soon as possible. Shall i make my online payment again.

Regards,
Avishek ghosh

Correction of cesc billing address:

Dear sir,
I request your good-self to rectify my name and address in your records as cesc billing address as mentioned below:
My consumer no.

Mr. Prasanta patra

My old address: 12/2 bibibagan lane salkia howrah

My correct address: 12/2 hrishikesh ghosh lane salkia howrah

Please rectify my name and address in your...

I have emailed cesc on 17apr2017 about the issue that i am unable to register for online account.
Customer id :[protected] email mobile and dob change
Actually when i tried i see someone else has already registered on my meter with his name and mobile phone.
This is my new flat and i am now thinking that cesc may have mapped incorrect meter to my account or there is some issue there.
As i don't stay in kolkata city i can't visit cesc office hence emailed twice but no response.
Please respond to me @ arun.[protected]@gmail.com
Phone [protected]

Sir/madam,
On 29/04/17 i tried to pay the bill from cesc online website against my consumer no:-[protected] (Customer id:-[protected]). I used paytm online payment gateway to clear my monthly bill of rs 1410. After 1-2 minutes the transaction failed and money was debited from my account but my monthly bill was not cleared.
Hereby i request the concern authority to please help me in getting my money refunded.
Thanks & regards
Goutam verma

Consumer no - [protected]
Name - ratna mondal biswas
March'17 billing amount - 3220
Total unit - 383

I am a lower middle class person, there have 3 bed room, tube, cfl, 5 no. Of fan, freez, micro-wave which is only use at night for 5 to 7 mins in a day, there have a washing machine which is use only every sunday for 20 mins. Me and my wife both are working persons. Whole day our house fully vacant except sunday. But my march'17 bill is 3220. Which is beyond our limit / consumption. Kindly look forward our previous bill and make correction the latest bill. I have confidently told you there have something went to wrong with my current bill. I beg you to accept my request and make correction my billing process very carefully as soon as possible.

Thank you very much.

There is no power supply in my house since last night i. E from 23rd april 2017, 8pm. Please look into this matter on an urgent basis. This kind of service is unacceptable from such a renowned company such as cesc. After such heifty charges leived on basic utility, we as as a consumer should atleast get expected service. Please i beg to you to look into this matter immediately.

Respected sir/ma'am,

I'm sk anwar 6/2-a gholam jilani khan road, kolkata 700039.
My consumer no is this ([protected])
The electricity bill that i received of march 2017 appear to be much on the higher side, my average units 30to 50 usually stay between is180 to350 last 4-5 years. But the bill of feb and march 2017 was rs1380/- for units 203 which shockingly higher than the usual. Which is absolutely impossible. It is very difficult for me to pay but i paid for it due to customers care i talked they told that may be new meter (Old meter has changed) but it is too much because after changing its jumping very fast in 20 days it's over come 186 units it's shockingly for me how is possible i know my consumption.
There must be some fault with the meter
I request the concerned authority to please look into this matter as soon as possible and take necessary action.
Thanks and regards.

Consumer No. [protected] Consumer Name: Mr. EJAZ HOSSAIN Bill for March'17 has been paid today i.e. 15.04.2017 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 21.04.2017 Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.
so i request to kindly solve my problam as soon as possible

thanks & regards
EJAZ HOSSAIN

15.04.17

Hi All,

This to inform you that my meter reading is too high.i don't know why is that my consumer no is this ([protected]) and it's a new meter we have installed it on the month of December 2016 since that every thing was fine till February, however last month reading is too high I don't know all of a sudden why is that.its very concerning that all of sudden my meter reading is showing (294) units, so please look into the matter.

Customer ID [protected]
Name Supriyo Basu
Bill amount 1880 INR,
Bill paid through online using AXIS Bank Credit Card, debited the amount from my card & that information received through SMS in my registered mobile no, a acknowledgement page shown, failed to download, but after few mins website shows that transaction was unsuccessful. Can't understand the payment status, but the money has already been deducted.
Inform ASAP

07/04/17 Customer Id[protected] Address:Dr.Debasish Paul, 135, (287)Flat Sw4, 135, Santoshpur Avenue, L.P.132/7/3/13, Kolkata-700075 Grievance Redressal Officer, Dear Sir, We draw your kind attention for taking appropriate measures for apparent surge in mains supply presumably for some serious fault in your supply line burning out our fan, ups& Laptop of late in quick succession. It is often giving shock in touching fridge, washing machine in not only ours but in other flats in our Apartment. I apprehend a fire may break out any day if remedial action is not immediately taken.Regards.Dr.Debasish Paul

Hi,

This is regarding my last CESC bill which is incorrect. There was no consumption but i was billed Rs 208.65 and consumtion shows as “41 units” when it was zero.

Consumer Name - Ritwick Ray
Customer Id : [protected]
Bill No. : [protected], Â Bill Date : 11/03/17, Amount-267, Units-41
Consumer No -Â [protected]

Attached my last bill and latest meter reading. Please ensure corrective action as there was no consumption last month.

Regards,
Ritwick Ray

My cesc consumer id is [protected], customer id [protected] named Anand Kumar chowdhary

My mother was out of city for continuos 2 months yet bill for Jan Feb was quite high actually much above fixed charges, i tried calling them many times at but not reachable, I didn't clear the amount in march due date because i want the break up of statement showing units consumed

My customer id is [protected]. My average meter reading is 50-60 units per month. I have received. bill for Feb. 2017 is only 7 units, which is completely wrong. The HOWRAH REGIONAL Office advised me for advance payment of Rs. 250/- But I think it will not correct the reading and I have to pay the bill for next month with higher rate. Please note that there is no option for advance payment in the website.

Thanks,

Yours' faithfully,
Monomohan ghosh

Dear Sir,
This is to inform you that i, MD MAHTAB ALAM, residing at 16 P. M. BASTEE, SHIBPUR, HOWRAH-711102, consumer of your company as my consumer no. [protected] and client I'd:[protected], want to let you know that my bill used to become very high during April to November for 4 yrs, i had complained 3 years ago but in vain and my meter becomes old, plz look into my matter and get replace old mete..
In my area, the CESC OFFICERS DISCONNECTED THE LINES WITHOUT PRIOR ISSUING NOTICE TO THE VICTIMS... JUST SHOW THE REASON AS THE METER BECOMES OLD.. THEY NEVER GIVE WARNING AND NOTICE TO THE VICTIMS...PLEASE TAKE appropriate STEPS TO AVOID THE ILLEGAL ACTIONS TO THE INNOCENT PEOPLE...
REGARDS,
MD MAHTAB ALAM
[protected]
CONSUMER NO.[protected]

Dear sir/madam,
I am rachana chakraborty mukherjee. My consumer no. Is [protected]. I need to correct my premises no.in the electricity bill.

My correct premises no. Is:
A/as -38

Currently it is:
14/38

Please find the occupancy cum completion certificate from local municipality as supporting document in the attachment.

Regards
Rachana chakraborty mukherjee

Dear sir, please don't send any massages in my mobile ([protected]) of already paid 12/16 bill rs.710/ through net banking sbi on14.1.17 ref. tapanib 35756438, customerid [protected], billno. [protected].
But, 02/17 bill not send in sbi net banking biller place i. e i am first time pay bill after due date though this not my fault which is your fault. hope, being an o/c of kolkata police i will get your co-operation in this matter.

I have paid feb17 bill by paytm (Receipt no 17030711031850001045324502081391050217000000003045 come in my mobile as success) on 7/3/17, paytm order no: [protected], paytm cash txn id: [protected], date & time:[protected]:08:52 am, status: success, pls. Return my rs. 120/- to my wallet or pay my electricity bill. And also recd. A sms from paytm on 8-3-17 on 9.54 pm that " dear customer your electricity bill for ca [protected] may be due, pay now on paytm

We are consuming electricity from cesc since a several years (Customer id - [protected] & meter # 1029581).in december, 2016 the old meter reader had been replaced a new one (Meter # 5829972) which is reading electricity wrongly. As we don't use ac or any luxurious gadget, 1293units in 2 months (Dec & jan) is excessively high for domestic consumers like us. The net amount we paid for the aforesaid months is rs.11510 (Bill # [protected]) which is quite an unexpected and impossible amount.
The highest units we consumed last year is 281units for sept, 2016 and amount paid rs.1950 (Bill # [protected]).
The meter reader needs immediate inquiry from your end as it seems like it is not genuine.

Compl no cc:/04/00351/17. Dated 15/02/2017. Kwh meter to be fixed proper way way on the vecalight sheet and mention the consumer no.
Switch fuseunit to be fixed proper way and also incoming cable connection and drasing to be done.
The power incoming cable 3 1/2 core which is laying by you, now its our floor label, it's to be pulled nearly 18" above otherwise rainwater entry to the cable terminationarea
Power fluctuation every time during load condition. It's to be rectified.
Unnecessary meter to be removed.
Thinking you.
Chopra ghosh m no [protected]