Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

February 23, 2017
Dear Sir,

I would like to inform you that the electricity bill I received for the month of January, 2017 against bill no [protected] and customer ID [protected] (Consumer No [protected]) is amounting Rs 5470 and is extremely high compared to regular trend. In fact, regular bill amount seems to be quite high since I don't have any AC connection. For your information my monthly average billed consumption of last twelve months was 305.6 units against 610 units for Jan, 2017. I have doubt that there is some mistake in the process and request you to depute your personnel for verification and investigation to find out real cause for this abnormal reading. We are ready to replace the old meter if it is malfunctioning. Please also inform whether we should make payment for this high value bill or wait for your investigation.

With best regards

Bhabani Jana
cons. no [protected]
14B GOLF CLUB RD, FLAT-2A
Kolkata 700033
Mobile [protected]

Ref: Consumer No. [protected], Consumer Id. [protected]

Respected Sir,

The electricity bill that I received against the mentioned customer ID for the month of December, 2016 appears to be much on the higher side. My average electricity bills usually stay between 1000 INR - 2200 INR and under 300 units. In the last 2 years the monthly consumptions were ALWAYS under 300 units. But the bill of the december 2016 was 4200 INR(499 units), which is shockingly higher than the usual. Today I received an SMS stating that my electricity comsumption of the current month (January 2017) is 898 units, which is absolutely impossible! It is very difficult for me to pay this huge amount.

There must be some fault either with the meter or with the meter reading. I request the concerned authority to please look into this matter and take necessary action.

Thanks and Regards,
Gora Das

I have remitted customer ID [protected] Jan'2017 tariff of Re.370 vide PAYTM wallet Txn ID [protected] AT 21:12, 13.02.2017 AND Customer ID [protected] jan, 2017 tariff of Re.100 through PAYTM wallet Txn ID [protected] AT 21:14, 13.02.2017.But till date I have not received confirmation in my registered mail though in both cases money have been debited from my paytm wallet.Please intimate at the earliest.

Please note that we had submitted a complain with CESC (Docket No. 3172714). The problem was that we were noticing sparks near the meter. The complain was attended by the break down service and we were told that there was a problem in the "Neutral Line" which they temporarily removed and they said they were reporting this to their office and the problem will be rectified within a week. A complain no. [protected] was given from the office over phone. Please note that the meter box is in the garage and houses a petrol car. There can be an accidental fire which may cause loss of property and life. Please look into the same at the earliest.

Thanks,

For Samir Kumar Bose
Consumer No. [protected]
Customer ID [protected]

Hi All,

This to inform you that landlord Md Sajid own 5 meter in one address with different names and he is giving current to his tenant who don't have their own meter with the cost of 6 Rs per unit from his own meter and he says he has lots of contact in CESC so nobody can harm him.as per me whatever he is doing it's illegal, so please look into the matter.

Sir..
G J khan road ...se dhapa para area me boht electricity ka chori ho raha h hucking kar raha h masrul naam ka ladka uska papa ka naam mahfuz h boht hucking karta h aplog ka ane ka information milta h toh khol deta h fir laga deta h sir plz kuch kariye yeh chor ka I request to u hm pic sent kar rahe h uska plz sir aplog in chor ka kuch kariye boht pareshan hogya h hmlog ...

I have got message that both the meter has inaccessible for meter reading on 08.02.2017.I request you to take meter reading on any day within this month to avoid billing the amount doubling the units consumed in next month attracting billing under a higher slab
Please pay attention to my request & resolve the problem as soon as possible
You can send any meter reader person on any day before processing the bill of this month.

My consumer no is [protected] and customer ID [protected]. I have paid my December electric bill for Rs.920/ through Bandhan Bank VISA debit card no [protected] on 5/02/2017 and the bank has sent me SMS showing that Rs.910/ has already been debited from my account. But receipt of this payment has not been generated.Please send me a receipt of this payment.

Prabir Kumar Ghosh.
108/7 Manicktola Main Rd,
Flat L/92, Kankurgachi,
Kol7000054

I have paid my bill online and have not yet recieved a payemnt reciept. In fact it shows on the website that the I have not paid the bill. Although I have paid the bill and the amount has been deducted from my account. I have attached images to show the same. Please find attached all the details for the same.

Consumer No. [protected]
Customer Id : [protected]

Made online payment for Dec 2016. Did not receive a payment receipt.
Paid on 30th Jan, 2017. Amount paid of INR 1680.

Transaction Details : HSBI[protected]IGAARZDIV8 TRANSFER TO
Done via SBI.

Kindly mail the receipt to vivekbhutra.[protected]@gmail.com

Dear Sir,
Reference your Letter (Ref. No. : 01/02919/17 Dt. 27/01/2017) and e-mail dt. 28/01/2017, I beg to clear you that, currently we are using an existing meter as per given following details -

Name : BIBHUTI BHUSAN CHAKRABORTY
Consumer No : [protected]
Meter No : 3455180
L/P No : 109/3

This is for your kind information that we have made increase our building from ground to another two stores and also our electricity consumption has increased.

With reference our Online Application through Annexure A Form No. [protected] Dt. 21.01.2017, I would like to inform you that, we need an Additional Meter ( Not Additional Supply) in the name of SANGEETA CHAKRABORTY for Splitting/Divide the Consumption Load against the existing consumer no. [protected] as per given details.

Hope I can clarify our requirement, and also believe that you can take a positive necessary action as your earliest.

Awaiting for your valuable advice, to take further action from our side.

Thanking you,
Sincerely yours,

Sangeeta Chakraborty
62/25, Haripada Dutta Lane,
Kolkata - 700033
Ph. No : [protected]

Complaint against cesc southern distt. 6, mendeville gardens, kolkata 19
My consumer id: [protected]
To my utter surprise sudden my customer id and name has been manipulated purposely and changed wrongly as miss rekha c/o pradip kumar banerjee in stead of miss rekha c/o beer bikram kumar singh. Till oct. 2016, i paid all the bills in the name of miss rekha c/o beer bikram kumar singh with same address. What happened to cesc, all of sudden bill has been changed in the name of miss rekha c/o pradip kumar banerjee in place of miss rekha c/o beer bikram kumar singh with same address.in new format bill with customer id [protected] is showing the changed name, even for previous bills which has already been paid in the name of miss rekha c/o beer bikram kumar singh. This has been made without any intimation to me, i am using this meter since more than 18 years. I am the authorized tenant of said flat in the premises, which is being supplied by the same meter having consumer no. [protected]. Every month i pay rent to hon'ble rent controller, govt. Of west bengal and obtain rent receipt accordingly, which i can show you as well. I can also show you all the paid bills till oct 2016 and bill of nov. 2016 in the name of miss rekha c/o beer bikram kumar singh. All of sudden what forced them to manipulate those bills in their new it format. This is a matter of great concern and i am forced by same cesc to not to pay the bills till correction is made. I am forced to escalate the matter upto higher court also.
I request pl. Treat this letter to be treated as as written complaints and first information report against cesc very seriousely. I hope this is a try to manipulate govt. Documents and the culprits to be punished hardly.
Again i say this a matter of great concern, pl. Do all the needful and take hard action against cesc and the person behind it.
Thanking you.
Beer bikram kumar singh
3rd floor
164/a/4 lake gardens
Kolkata 700045
Ph: [protected]

I have got message that both the meter has inaccesible for meter reading on 27.1.2017.I request you to take meter reading on any day within this month to avoid billing the amount doubling the units consumed in next month attracting billing under a higher slab

Refund needed for 2nd time deduction of same cesc bill .It is very unfortunate that the deduction has been done by paytm without my consent. please give me all details at my personal email [protected]@gmail.com. i expect paytms all type of cooperations . please help me with all the way for getting back my money . cesc customer id is [protected] and paytms failed order number is [protected]...

We have received bill amount of 1500 for the last month of December, which is absolutely ridiculous and illogical. We will get not more than 500 to 600 amount of bills in the winter time. As we do not have any refrigerator or washing machine. We do have 2 selling fans and a TV and a PC.
Kindly find the below details and do the needful.

Customer id is - [protected]
Name - Sutapa Mondal

Thanks and regards

Consumer No: [protected]. Consumer Name: Md.Faisal bill for December 2016 has been paid today i.e. 19.01.2017 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 31.01.2017. Don't know if bill paid or not and amount is debited from my account. Please help as soon as possible in my email id.

Dear Sir,
Ref. Consumer No.[protected]
Ref Consumer Id. [protected]
Sub.: Correction of Address

I, Arup Samanta request your goodself to rectify my address in your records as mentioned below :

CORRECT ADDRESS :

42/8/1
Brindaban Mullick Lane
Kadamtala, Howrah-711101

Request you to rectify my address in your record & do the needful.

Regards
Arup Samanta

To
Mr. Amitava Shome
GM. Customer Relation
Cesc House
Kolkata

Dear Sir
Regret to inform you that my tenant Mr. Mintu Banik Consumer no [protected] meter no 5198330 of holding no 8/1/A R.B.C Road, Rishra. He was applied for surrender of electricity on dated 14.09.2016 ( received application form attach along with). No action has taken aver in a month. Then I was given written complain and meet with Ms Subhra Chatterjee at Howrah office ( Complain letter and token no attach with). Ms Chatterjee introduce with me to Mr Sil ( Bara Babu) then I came to know that some one given objection while disconnection of line. I strongly oppose that if me and my tenant have on objection how and why unknown people objection this?. As per Mr. Sil instruction I was given my mobile no, he assured me before going to disconnect line his person will call me and I will be there to handle any objection.

Week pass over no body call me I call Ms Chatterjee more then 30 times in course of time ( If required I Will show my mobile bill). She always assured me that its will take some time. If I asked her to speak with bara babu eighter he was out of station or not in chair.
I am surprise how long I wait for disconnection thought I lost my valuable time and money.
Now I request you please take an immediate action to disconnect the line.My new tenant already applied for a new connection. Both o[censored]s feeling trouble to do the same until existing meter disconnection.


I am looking forward to your quick action
Further Sir I want to meet with you tommorrow with all document
Please feel free call further any quires

Thanking you

Sincerely

Sarvodaya Sharma

Ph: [protected]

Assistant Manager Service

Mayfair Group

REF;- CUSTOMER ID-[protected]; CONSUMER NO.-[protected]

The cesc courier, has not been delivering, or erratically whimsically delivering electric bills, to my letter box at home.

There is noway to contact the CESC designated courier cosmopolation, since their phone is unresponsive.

This is a sheer dereliction of duties, and lapse on the part of cesc kolkata

It is incumbant on the part of any utility consumer service, to provide paper bills, until and unless a consumer opts to deny receipt of the same

Hello sir,
My cesc customer id : [protected] & consumer no.: [protected] & bill no. : [protected]
I’ve already left the house in the middle of october and its locked still now.

If you check our previous records, you can see that, so i cannot understand why you’ve billed 286 unit for the month of august (Which also is the same for the same month of the previous year).

I thought this was an assumption based on the previous year bill and will be corrected/adjusted in the consequent bill.
But this is not happened and you’ve sent me due, green bill along with the disconnection notice.

Please correct the thing and let me know what had happened.

Thanking you,
Ayan ghosh

21.12.2016
Dear sir,
Sir maine (16.12.2016) ko CESC ka ek bill payement kiya tha through debit card. Net me ye unsuccessful dikhaya, but thodi der baad mere mobile per msg aaya ki 420/- rs. Debit ho gaye hai. Ye kaise possible ho sakta hai. Maine apne branch me ja kar passbook update karwaya but money refund abhi tak nahi hua. Aaj already 6 days ho gaye hai. Main Bill details likh rahi hu.

Bill details

Name:- Durga Shankar Gupta
Customer Id:- [protected]
Consumer No.:- [protected]
Amount:-420/-

Mujhe apke Bill desk se ek Id diya gaya hai, jo hai HSM[protected].

Meri apse request hai ki jald se jald mera ye amount mere a/c me credit karwa de. Aur apne system ko aur better karne ki koshish kare jis se hame pareshani na ho. Agar server ke problem se bill payement na ho to turant amount back ho jaaye na ki hame wait karna pade.

Thanking you
Hina jaipuria ([protected])