Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

This is to bring to your notice that I am complaining for my meter change for the third time.. Your person is not coming and checking it because of this I am facing inconvenience. I am disclosing the consumer number and customer ID and my address. Please take the required action as soon as possible

Meter 1. This is in the name of Sushil Kr Baid
Consumer number - [protected]
Customer ID - [protected]

Meter 2. This is in the name of Sushil Kumar Baid
Consumer number - [protected]
Customer ID - [protected]

Please send the respective person to 160 mahatma gandhi Road, Kolkata 700007
3rd floor near burrabazar police station

Hope to get a response and actions soon from your side

Thanking you

Sushil Kumar Baid
[protected]
[protected]@yahoo.com

My consumer no [protected]and lt connection is in name of chandra mohan bhunia, flat-d/7, parui r. h. e., 169 biren roy road (west), behala, kolkata-700061. e bill of august, 2016 of rs.450.00 was paid online through paytm gataway on 3/10/16. the payment receipt is not available for own record. please send me the corresponding payment receipt to above said address or email to below id.
Chandramail. [protected]@gmail.com

Despite repeated requests and personal interactions about a possible power theft through my electricity connection (consumer number being [protected]), the CESC rep refuse to entertain our plea or even send someone down to have a look into the matter. It has been more than a year now since we have been complaining that the electricity units being charged is way beyound our consumption, but the only response we get is that we have to catch the theft which is highly impractical for us being regular citizens with no knowledge of electric connections as such. Request you to please look into the matter

Cesc has been sending sms to my phone number [protected] information regarding someone else's electricity bills. That person's customer id is [protected] and customer id is [protected]

This belongs to someone else as mentioned so i don't want to receive information about someone else's electricity bills.

Please correct your records at the earliest

Thank you...

Cesc has been sending sms messages regarding our electricity bills.

They are however sending to my phone number [protected] information regarding someone else's electricity bill. That person's customer id is [protected].

This belongs to someone else as mentioned so I don't want to receive information about someone else's electricity bills.

Please correct your records.

I need to only receive information about my electricity bills.

Thank you.

Hi,
I am complaining about the electricity bill of my neighber dont know what is happening at her electric miter some thing is fishy there bcoz she stayed in below mentioned address ground floor she have 3rooms and she uses fridge, iron, mixer and hopefully heater also and she also given power to her first floor room in rent... So pls justify the amount of rs.230 on her bill pls go and check her meter without informing her i m sure something is wrong...
If her meter is perfect then something is wrong in our meter bcoz i have only 1 room and m also using fridge mixer thn how it is possible that my bill is above 1500... Pls clarify it
Name : purnima das
Address 10 purna chandra chatterjee lane kolkata 700037
Consumer number : [protected]
Bill no : [protected]
Reading date: 20/8/2016 to 20/07/2016
Unique id [protected]
Bill id : z008161

We had applied for a new connection to our premises at Flat-1, 2nd Floor, Millennium Apartments, Dr. B.R. Ambedkar Road, Palta, West Bengal-743122 somewhere in April, 2016. On our application (submitted online) we promptly received an offer letter dated 19/04/2016 (ref-MR no-16/05438/16) for a load of 1 KW (Domestic).
After a few days we received a call by which we were advised that there was a technical defect in the offer and a fresh offer letter was sent to us promptly again dated 23/04/2016 (MA Bill-16/05438/16/3/2) for a load of 0.5 KW(Domestic) with other annexures. We were advised to carry out necessary installations as was evident in one of the annexure in red. After carrying out necessary installations/alterations, we finally deposited the offer amount of Rs. 2, 710.00 on 20/05/2016. The deposit was made online vide ref number [protected]. The necessary annexures were also submitted at CESC office at Kamarhati on 21/06/2016. The same was informed by e-mail on 10/07/2016 .
After the above, we have been waiting indefinitely to hear about the progress on the case. It is more than 4 months that we have deposited the requisite amount and also have carried out necessary installations/alterations at our premises. But it seems CESC after making promises of addressing consumer concerns at the earliest also loves to sit on applications and in our case monetary remittances as well. This is unexpected of CESC and we are disgusted at the callous attitude of the operating staff.

Subhas Chanda (Consumer number-[protected])
Flat-1, 2nd Floor, Millennium Apartments
Dr. B.R. Ambedkar Road

Repeated complaints were made to install a good quality (preferrably of fiber make) meter box in place of the existing 25 yrs. old wooden meter box which is now completly broken & partly eaten by termites. cesc's electrical instalations inside that meter box are also not safe and secured.

Unfortunately, due to "legal restrictions", consumer's hands are tied and can not do anything but to wait for the mercy of cesc to do the replacement.

Complaint docket nos. are : — (1) [protected] dt.24.816 (2) [protected] dt.26.8.16 (3) [protected] dt.27.8.[protected] dt.06.9.16 (5) [protected] dt.08.9.16 (6) [protected] dt.12.9.16 (7) [protected] dt.20.9.16.
Interestingly, during the above period, "three different sets of cesc staffs"
Comprising 2/3 persons in each set, inspected the site three times. the fact is -"net result, till today is zero". this emphasizes, there is "no co-ordination" between the complaint receivers, visiting inspecters and the actual executioners. hardly believable, that gigantic cesc could not yet do this petty job. cesc is told to be a 'customer friendly' organisation, but unfortunately, i could not get scope to feel that yet.
Being undone, i have earlier approached "grievance redressal officer". and "deputy manager, commercial", north suburban regional offce, 32 bt rd. kol-58, through letters dated.13.9.2016 by speed post., if they can do some help. lastly, wish "long live cesc and its services"

Bimalendu banerjee, 141, sebadal rd. (udaypur), nimta, kol-700049.
Consumer no.-[protected], customer id - [protected], l. p no.9/2/5
Mobile-[protected]

Consumer no.[protected] for August-2016 paid Rs- 1270(bill.no. [protected]) through net banking on[protected] although due date of the bill is[protected].but i have not received any receipt from your end for the above transition
Please arrange to send me a receipt to my mail id: sanjuktachatterjee.[protected]@gmail.com
Please try to arrange it as soon as possible.

My consumer i. d is......[protected],
&
Customer i. d is...[protected]
I have paid the bill of july/16, vide transaction i. d no..[protected], dtd-22/8/2016, ammount of rs, 710.00
2nd transaction i. d. no. [protected], dtd-22/8/2016, amount of rs, 710.00
It is requested you, adjust my over payment to coming months.& up date the matter in my contact no.-[protected]

I have paid (twice) electricity bill for the month of july/2016, through on line using bill desk gateway by my debit card. (0n 22/8/2016). 1st time bill desk gateway was not response after using my debit card.2nd time i tried again from separate bill desk gateway, through my same debit card and get receipt. but after that, i observed my account has been debited two times with same amount i. e, 2*710= rs, 1420.00. i have also got two massage on 23/8/2016 from vk-cesclm that, both the amount has been received successfully by us. now iam requesting you, please, "adjust" my over payment to coming next months,
Details of payments are given below:-
My cosumer i. d. no is...[protected]
& customer i. d. no is...[protected]
1) transaction i. d. no is...[protected], dtd-22/8/2016
2) transaction i. d. no is...[protected], dtd-22/8/2016

Ref: Customer ID – [protected] Consumer No. [protected]

Dear Sir,

This is to inform you that this month I have been charged with extra 212 Units, resulting the monthly bill of INR 1450. As per your bill I have consume 231 Units.In the billmentioned that previous READING IS 53-& Present reading is Blank. It surpising to me that in the one month I have consume-213 UNITS.I went to my meter & found that the meter are showing 54 .THAT MEANS YOUR MEN WHO CAME TO READ METER READING HE IS POOR TO DO HIS JOB OR HE PROUDUCE A CONCOCTED READING.PL SEE THE MATTER AND SOLV IMMIDIEATLY THAT I CAN PAY THE BILL FOR THE MOUNTH OF AUGUST 2016 IN STIPULATED TIME.

Now I would like to request you to check my meter and do the needful.

Thanking you.

Consumer No. [protected]

Ph no. [protected]

Please note that I am getting notifications for consumer no [protected], Customer ID [protected] on my mobile phone no.[protected].
I have complained earlier also thro emails but there is no result.
The name of the consumer mentioned *RP Prasad* bears no relation with me nor does his address. Please correct the details and stop sending these irrelevant sms to me.

A Request of online paid bill receipt Confirmation P Today at 14:02
Dear Team,
Please check my latest CESC Bill payment transaction of month AUGUST 2016. As i have paid the Amount Rs : 1430.00 through my Axis Bank Net Banking(Bill desk gateway) just a few minutes ago against the bill but i am not getting any confirmation till now from your side.
So Please I will request you please update the data at your web & also give me a online receipt confirmation of the paid bill through email.
I hope you will look after the matter carefully & do the needful step
as early as you can.

My Consumer No : [protected]
& My Customer Id : [protected].
Name : Barun Kumar Basu
Bill date : 02/09/2016
Due Date : 16/09/2016.
Contact Mobile No : [protected]/[protected]
Email Id : [protected]@yahoo.com

Account No.ARUNANGSHU BASU([protected])
AmountRs1, 430.00
Transaction Type DR
Transaction Date16 Sep '16
Transaction DescriptionINB/[protected]/CALCUTTA ELECTRIC SUPPLY CORPO(BILL
Thanking You
With Regards,
Arunangshu Basu
90/D Raja Rammohan roy sarani (Kumir Jala Road)

Serampore, Hooghly
Mobile No : [protected]/[protected]

Myself, subrata konar at serampore, have an industrial meter (2313226 polyphase & 2096680 single phase ) .In the month of july 2016 i 've got the bill without present meter reading, and in August got it without previous meter reading ..morever on the bill my singlephase meter showing present reading 1597, but actual reading 1590, which is now showing in that particular meter...
My request to you is that, plz do not make our bill just by sitting on chairs in an air conditioned room..plz visit physically..

I've paid the bill amount of rs.1180/- for the month of august 2016 on 14th september 2016 at 15.40 hrs. Through bill desk gateway by using my ubi (United bank) debit card. At last no such receipt / confirmation was not generated. How should i get the confirmation. I'm worried as the last date is 17th sept 2016. I'd [protected]. Mobile [protected]. Consumer no [protected]

Dear Sir/ Madam,
I like to take your kind attention, Mr. Bidyut Ghosh residing at 69/A Dum Dum Road, Kolkata-700030, is using his domestic cesc connection for home as well as commercial purpose. He is using his connection for Doctor's chamber & hoarding light in domestic connection, which is totally illegal.

I being a good user of CESC, it's my duty to inform you for the mis usage.
I hope you will be take step on urgent basis.

Dear Sir,

This is to inform you that we have been paying CESC bill for last two months through 'ONLINE' and through 'PayTm' gateway.
Last month I paid the bill for the month of July, 2016 on 26/08/16 at around 6.00 a.m. and the details are as follows:

Merchant Name
Withdrawal
Deposit
Status
Comment
paytm_wallet
· Paid for Order
· CESC Order #2604512400807161160826055400000000000000000032
· Paytm Cash Txn ID [protected]
·[protected]:04:22 AM

But no transaction receipt was sent by CESC and PayTm is showing successful transaction.The same was intimated to PayTm.
Now at this position to avoid to be a defaulter I paid the bill amount on 1/09/2016 in ‘CASH’ as it was the last bill due date.
These incidents is definitely demotivating a good customer to use ‘ONLINE’ as this is causing lot of harassment and unnecessary loss of time and money.
I shall be most thankful if you kindly resolve the issue immediately and send your comments so that I get back the money of Rs 930.00.

Thanking you,
Yours faithfully
WAZIR HASSAN
CESC CONSUMER ID- [protected]
CONSUMER TYPE – DOMESTIC
BILL NO- [protected] DATED 21/08/16

My consumer ID. [protected]. while paying payment against CESE august 2016 electric bill through net banking vide paytm on 10.09.2016 at 20:00 hrs, Rs.630.00 debited from my account. After deduction from my bank account, paytm shows oops ... and no payment was made to CESE and no refund was made to my account. please look into the matter at earliest.

Today while paying bill for July, 2016 amounting Rs.3020/- through Netbanking Bill Desk Gateway, the transaction processing was cancelled by me on getting a security warning that this might be read by third party. After sometime I paid the same amount through netbanking Paytm gateway, this time the transaction processing completed and I got the payment receipt of the same.

But, when I checked into the transactions made in my bank statement, it showed double transaction of Rs. 3020/- each to CESC.

Please look into the matter and refund the excess amount paid for the bill.