Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I am a resident of lake gardens aged 87 years. My customer id is [protected]. Opposite your lp 107/2/2 there is a gulmohar tree whose overgrown branches and foliage are covering a stretch of about 100 feet of your overhead supply wires. A few years back during monsoon time, due to short circuiting there was a fire and the line snapped resulting in disruption of power supply in adjoining area. Also the tree appears to be unstable and we are...

Respected authority,
I, bornali ghatak a consumer of your restless service (Consumer no. [protected], customer id: [protected]) had been enjoying your service for a long... Actually the meter was earlier in my mother's name (Smt. Anjali bhattacharya)... But just a few months earlier i have changed the proprietorship of the meter and renewed the connection in my name... But for last two months i have been observing an unnatural hike...

I shirajul dewan the resident of dr. L. M. B road kol-700014, consumer no-[protected] is billed on june 2016-rs-1570 and july 2016-rs-2750. My family and i do not stay at home throughoutb the day and use computer, lights and light only in the night, so how am i billed so high. Please solve my problem immediately or else my line will be disconnected on 29.7.2016...

Dear sir,

This is really frustrating. This is now for second consecutive month that you have send me an incorrect bill. Even after i have paid for the month of may '16 why i have again received green bill for the month of june'16. Please see the attached receipt for the month of may'16.

If you think that the people in cash collection department are not serious enough, then it's your responsibility to get that...

With reference to above, i request you to arrange for replaced the electric thin wire from meter box to main fuse box to protect from up-down voltage with immediate effect.

I already told district engineer person to take immediate action.
Kindly create a complaint number againt this issue.

Thanking you,

Ramendranath das
2/1/1 baruipara lane,
Disha appartment
3rd floor...

Overhead line at dhakuria, selimpur lane, gupta para is at threat because a tree has grown up in such manner that due to storm or heavy rain branches of such tree may cause serious damage to the overhead line.

We tried to trim the branches with the help of corporation people who advised that trimming can be done in presence of cesc people.

We are requesting to take some step for the safety of locality as well...

There is a small mistake in my electricity bill. It should be 2nd floor instead of 1st floor. I have written a mail on 14/7/2016 to cesc and on 15/7/2016 received a txt message in my phone that "

"dear consumer, kindly note with reference to your request vide docket[protected], we have updated our records."

Today (On 19/7/2016) i have check cesc site and seen no change is done yet.

Pls advice what...

Dear sir,
Consumer no. [protected] (domestic type)
Cesc had changed my meter to defective electronic meter and the number is[protected]. i have only one room in this house and i am using the following electrical apparatus for your kind perusal.:-
1 double door refrigerator unit consumed as per cesc 68 units.
1 fan unit consumed as per cesc 46 units.
1 tube light unit consumed as per cesc 12 units.
1...

Dear sir please check my meter again because the unit is reflating in my mobile is wrong.We cant use more electricity but you send the unit is much more so check as soon as possible.Sir i am doing a private job so i cant afford to make this type of payment so please its hard request to you to resolve my problem....

An SMS dated 9 July 2016 was received by me conveying that an amount of Rs. 5590/- (Rs. Five thousand nine hundred ninety only) has been raised as electricity charges for the month of June 2016 in respect to my house at Flat No. 10, Ananya Apartment, Zahura Bazar Lane, P.O. Kasba, Kolkata-42. Prior to another SMS dated 27 June 2016 conveyed consumption of power as 327 units. I wonder where an average consumption never went beyond 375 in a...

I have two separate meter in my premises our of which, consumer number [protected], where owing to personal reason, concern person is nether staying nor using any electrical equipment, resulting almost nominal account being reflected in the bill and being asked repeatedly not to pay the concern bill, and bill is needed to be paid in the next cycle. but, surprising i have received a bill in this month, that is, the month of june bill, which...

Dear sir,
Ref, customer i'd:[protected], bill no:[protected], c consumer no:[protected], consumers name, shakila ahmed,
Dear sir,
This is to inform you that we are facing excess bill amount the last two month of june and july 2016.
Would request to to validate reading if required and also the meter as our usage is not so much that the amount deviate.
This month the unit is consumed 121unit.
Which...

I am really upset as i have called cesc from over a month regarding high bill and meter not giving reading. Every time sumone pick up in 1912 they say they will call back but they dont. Again and again i have to do this. My daughter also made a complain online regarding high bill and meter problem.
Now that meter is not working who is responisble to change it.
A man finally arrived after online complain and said your meter...

On 17/6 while i was paying my bill rs2580/- through net banking of central bank of india the 1st payment showed no response then i tried 2nd time which was successful but next day when i enquired my bank a/c it showd the a/c has been debited twice with trxn code 1055 and 8103.pl confirm and remit me the excess amt of rs 2580/- to my a/c-[protected] of central bank of india or adjust with the next biils.
shampa sinha
w/o-uday...

The old address of the above connection is old 80/1 dewangazi rd. Long back name of the street was changed to fakir pathak lane and my address was changed to 34, fakir pathak lane, po: bally, dt:howrah, pin; 711201. I applied to your district office twice in the past but you have not corrected the address. Kindly correct the address immediately.
Smt. Sulata chakrabarti,
W/o, bhaskar chakrabarti,
34, fakir pathak lane,...

MA Bill No. 05/14463/16/0/1 dated 06/06/16 on Consumer No.[protected] of Rs. 12, 789/- was paid off at your Shyambazar office on 17/06/16. Neither any action, nor any information from your part till then.
Nobody is lifting phones on Grievance Readdress lines {[protected] lines) /[protected] lines)} during our several attempts on 23rd (Thu) & 42th (Fri)!!

Kindly inform over e-mail / sms at our registered mobile no....

Sir/s,

CESC Bill for the month of April 2016 amounting to Rs 1, 720.00 was paid on[protected] through NET BANKING (BIL/[protected]/PGMIB-May'16 CESC Bi/CESC_FICI45) from ICICI Savings Account Number:[protected].

The same payment is also clearly reflecting in the respective bank statement.

Yet, DISCONNECTION NOTICE and BILL for the month of May 2016 is sent wherein an outstanding amount of Rs...

Dear Sir,
i have been done a transaction of Rs. 5510/= on dated 7/6/16 through bank of baroda debit card.
the transaction has been declined from your side but the amount was debited from my bank. please do the needful. I have been contacted in the bank but they told me to please mail to the cese once against your failed order and amount deduced Matter...

The bill of Consumer no - [protected], Customer Id - [protected] is rs 3540 which is not acceptable because we do not use electricity in such a level.There is a great mistake.From few months we have noticed that sometimes the electricity bill is too high where we donot use electricity at that level.Please look into this matter.My grand mother Ratna Biswas is a pensioner and an old lady.For simple people its quite difficult to pay such amount...

Myself NARAYAN CH.BANDYOPADHYAY. I have paid the last month bill (Rs. 1500/-) twice through my debit card using BillDesk payment gateway and getting error after payment saying that invalid response where as payment already debited from my account twice. Details are given below. Please suggest me what should I do now or if it’s received by CESC please send me an acknowledgement.
Customer Id: [protected]
Consumer No: [protected]br...