Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I, bichitra nanda muni, of db - 43 a - sastri bagan, desh bandhu nagar, kolkata - 700059 have paid the electric bill for the month of 07/16 for the consumer no.- [protected] and consumer id no.- [protected] vide my state bank of india saving account - and payment debited through ref no - [protected]g0cqqmgj4, amounting to rs.560/-, but no receipt generated.

Consumer no. : [protected]
Customer id : [protected]
Mobile no. [protected]
E-mail : siladitya.[protected]@rediffmail.com

I am surprised to receive today the sms stating that your representative could not read
The meter due to inaccessability to my meter
This is not at all acceptable.Please enquire from your representative whether he
Approached meter room.
The room is accessible 24 hrs. To everybody.
The door of meter room remain unlocked specifically from 24th to 31st of every month
For reading by your representative.
Today i had seen that it was open in the morning.
Worthwhile to mention here that several times in the past i have called your meter
Reading personnel & showed him the meter room at the time when they
Were about to leave my house.


Inspite of informing you several times, i am not getting advanced message for meter
Reading since last one year . I found it fishy as the meter readings show lots of
Discrepancies during the period.It is useless to discuss with cesc because they have the
Monopoly & can do any type of business.Time & again i have interacted with your personnel
In the past, but, were confused at the baseless explanation.How long will we have to be
Harassed like this?

Please note that i will not accept bill on the basis of average meter reading because
Cesc have got no right to decide on billing without customer's notice.

Regards,
Siladitya bose

My neighbor Sri Priyotosh Roy has taken the power supply (U /G) from the post no cited above which is just irrected in front of my entrance and causing serious problem to get in and out of my family members. Hence forth I would like to draw your kind attention to the fact mentioned above to resolve the issue by replacing the Lamp Post no. Mentioned above from the entrance of my premises at an earliest. Thanks Sri ANIL DAS

Customer id — [protected]. Meter no.4956874.
I do not have ac and lot of appliances.
Normally my bill amount is about rs.900/- per month and payment is made electronically by internet through hdfc bank. There is standing instruction to bank.
To my surprise last message of bank that bill for rs. 2700/- (Meaning 300% increase) has been received. I have not stopped payment. But i have reasons to believe that there is serious mistake at your end in raising the last bill. For your information bill no.[protected] for june 2016 is for rs.410/-
I am a sr, person and i am unable to move from pillar to pillar to get the bill rectified. I am making payment under protest and request you to please look into it. Thanks.

I have paid the cesc lt bill for customer id [protected], consumer number [protected] for the month of july, 2016 amounting rs. 630 (Net) on 23rd august, 2016 via paytm Laptop app.

My account was debited by rs. 628 ( INR 2 was cahback; Paytm details: [protected]-PAYTM; HDFC Bank Transaction Id:[protected].

Have written to both PayTm and CESC. But still the issue is not resolved. Also I got stuck up in a Page which is of CESC: The image of the page is also attached.

C ustomer ID [protected]
Name : Kanchan Bhattacharjee
Bill No. [protected] dated 9.08.16

A payment for Rs. 2680/ has been made on 20.8.16. The same has been debited from my bank at 18:12 hours and again the same amount i.e. Rs. 2680/- has been debited against the same bill on same day at 18:18 hrs.

This was probably due to some technical fault. I now request CESC to refund me Rs. 2680/ as it is an excess payment.

71/7 Garfa Main Road, Kolkata - 700 075

My customer id no is [protected] i have paid rs.1820/- against bill no
[protected] date 23/07/16 through net banking cc [protected].
Payment ref ghdf[protected] date 01/08/16 via net banking.

By hdfc credit dinnercard dept had done auto ecs on same bill, the payment refno[protected]l0037160 date 01/08/16 via cc card no[protected]
The amount is rs. 1820/-.
You are requested to adjust the extra amount with next bill.

My customer id [protected]
Name sanjay kumar bose
Details of complain as follows
I am facing low voltage cause without power from today 5 am onwards
Lodged complain over my registered mobile no [protected]
Docket no dear consumer, your docket no. Is [protected]. Your complaint is being attended. Expected restoration time is 2 hours. Regretting the inconvenience caused.
Still complain unattended and facing tremendous problem
Again i have lodged another complain the number as follows dear consumer, your docket no. Is [protected]. Your complaint is being attended. Expected restoration time is 2 hours. Regretting the inconvenience caused.
I am sorry to say this is totally unexpected
Please do the needful and oblige

Sir/madam, i am sandip biswas, consumer number is: [protected], customer id is [protected]. I faced a problem regarding excess billed against the month of june'2016, july'2016.

Kindly check my electric meter again, since i think there may be a mistake during meter reading by your authorized representative.

Please look into the matter and solved my problem.

Your co operation in this matter will be highly appreciated.

Abnormal bill amount..

My house is vacate from last 3 months, and now all of a sudden received bill for 5300 rs... Surprising.

Expecting call in this number [protected]

Have tried to reach via phone call, but could not able to reach.

Dear sir, urgent
I am a senior citizen and had been paying cesc bills for last 14 yrs at the dumdum cash collection office. My customer id is - [protected]. Today at about 12.20 pm i have visited the office to tender rs 500/- against a bill which has accumulated for few months due to non - payment by my brother-in-law, who is staying out. At the counter no -5, one lady staff shoved my rs 1000/- note saying "as i have come to the counter just now, i can not take the money with so much of currency change. I got surprised, and quietly asked her, madam can you manage the change from other counters. She simply turned away from facing me. I have shifted myself to another counter and paid the amount.
Then, i have enquired with lady supervisor, whether she is having any complain book in her custody.In reply she said she does not have any. While talking to her about the erratic behaviour of the staff at counter no-5, she told me to follow the instructions to be followed as mentioned on the reverse of the cesc printed bill. That means" customer to accommodate by tendering exact amount of the bill". I have protested by saying every time it may not bee possible to do the same. But she was totally indifferent about the" erratic behavior "of the staff concerned. Surprisingly, after talking to the supervisor when i was leaving the counter / floor, i heard one staff manning" counter no - 6"was uttering among them -"go go let him complain ". I have come back & inquired with the person, whether his is encouraging me to complain? He sat upright in his chair and said" yes, go and lodge complain ".
Sir, the last incident forced me to sit immediately and sent you this long" complain mail ".
I am sorry to take your time. But this adamant unyeilding attitude should be dealt very firmly and to be stopped in a business organisation. Also, it is worth mentioning here that, due to late hrs and summer rain, very few customers were present on the floor.
The matter" chat with md " needs to be revisited once again.

Thanking you,
With regards,

K. Bhattacharjee
Kolkata-28

Dear sir,
This is very much unfair that your meter reading staff has misread the above two meters on July 2016. Where the consumption was as usual and proportional, he gave a false reading. I am sending the photographs of the two meters as on 15.07.2016 along with the bills for your interventions.
Further as the units consumed in June will be added in next month I will have to pay at a higher rate. AND I AM NO WAY GOING TO PAY AT THAT RATE FOR THE FALSE READING ON YOUR SIDE.
regards

My customer id [protected].
Today 09.08.2016 afternoon i have received a sms in my mobile no [protected] - replacement of your meter no. 1623372 is scheduled on 10.08.2016.
Kindly note i am now out station (Out of kolkata). I will be back to kolkata on 26.09.2016 night. Meter replacement can take place after 26.09.2016. Please note i have not requested cesc for meter replacement.

Home address : 842/13. Upen banerjee road, parnasree, kolkata 700060. My registered mobile number with cesc - [protected]

From 8.8.16 at 7 pm i have lodged 3 dockets ([protected], [protected],[protected] complaining that sparks are coming out from meter box followed by burning smells. We do not have electricity also till then, but till now (10 a. M. Dtd. 9.08.16) no cesc person came yet. I have phoned atleast 7 - 8 times. No electricity, no water in the house. What to do??

Customer id [protected] bill no [protected] bill date 02/08/2016
Consumer no. [protected]
My last month reading was 251 units but this month the reading was zero.
How it could be possible and you will charge the bill in the next month.
This shows that the cesc employees are irresponsible towards their work and harasses the customers regularly

Hello sir/mam
This is message to inform you today I have paid the dill though quick bill bill desk my costumer I'd is :- [protected]
Consumer no:- [protected]
Paying bill for July 2016 but the money didected but no acknowledgement receipt shows I want to know the bill paid or not if it paid then OK if not can I get my money back into my account


Thank you

I am a resident of lake gardens aged 87 years. My customer id is [protected]. Opposite your lp 107/2/2 there is a gulmohar tree whose overgrown branches and foliage are covering a stretch of about 100 feet of your overhead supply wires. A few years back during monsoon time, due to short circuiting there was a fire and the line snapped resulting in disruption of power supply in adjoining area. Also the tree appears to be unstable and we are afraid that it may land on your supply line any moment resulting in a major disaster.

Respected authority,
I, bornali ghatak a consumer of your restless service (Consumer no. [protected], customer id: [protected]) had been enjoying your service for a long... Actually the meter was earlier in my mother's name (Smt. Anjali bhattacharya)... But just a few months earlier i have changed the proprietorship of the meter and renewed the connection in my name... But for last two months i have been observing an unnatural hike in the amount... Although i am using the same electronic gadgets and for the same duration... Sir/mam it's my earnest request to permit me for a meter checking and suggest me to do the needful... Your cooperation is highly expected...
(Dated: 27/07/2016) regards, bornali ghatak

I shirajul dewan the resident of dr. L. M. B road kol-700014, consumer no-[protected] is billed on june 2016-rs-1570 and july 2016-rs-2750. My family and i do not stay at home throughoutb the day and use computer, lights and light only in the night, so how am i billed so high. Please solve my problem immediately or else my line will be disconnected on 29.7.2016

Dear sir,

This is really frustrating. This is now for second consecutive month that you have send me an incorrect bill. Even after i have paid for the month of may '16 why i have again received green bill for the month of june'16. Please see the attached receipt for the month of may'16.

If you think that the people in cash collection department are not serious enough, then it's your responsibility to get that escalated. Why customer should suffer for that?

You please send me the correct bill so that i can pay on time. I cannot go to head office again and again for correction.


Thanks & regards
Arijit sur roy
Sap operations manager
Tata consultancy services ltd.
Kolkata, west bengal