Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

With reference to above, i request you to arrange for replaced the electric thin wire from meter box to main fuse box to protect from up-down voltage with immediate effect.

I already told district engineer person to take immediate action.
Kindly create a complaint number againt this issue.

Thanking you,

Ramendranath das
2/1/1 baruipara lane,
Disha appartment
3rd floor 4-c
711104
Phn no - [protected]
Lp 410/1/1

Overhead line at dhakuria, selimpur lane, gupta para is at threat because a tree has grown up in such manner that due to storm or heavy rain branches of such tree may cause serious damage to the overhead line.

We tried to trim the branches with the help of corporation people who advised that trimming can be done in presence of cesc people.

We are requesting to take some step for the safety of locality as well as your overhead line

There is a small mistake in my electricity bill. It should be 2nd floor instead of 1st floor. I have written a mail on 14/7/2016 to cesc and on 15/7/2016 received a txt message in my phone that "

"dear consumer, kindly note with reference to your request vide docket[protected], we have updated our records."

Today (On 19/7/2016) i have check cesc site and seen no change is done yet.

Pls advice what should i do next.
I have given all my mutation certificate, kmc tax invoice and payment receipt, deed copy as supporting of my request.

Thank you.
Subrata sarkar
Ph.[protected]

Dear sir,
Consumer no. [protected] (domestic type)
Cesc had changed my meter to defective electronic meter and the number is[protected]. i have only one room in this house and i am using the following electrical apparatus for your kind perusal.:-
1 double door refrigerator unit consumed as per cesc 68 units.
1 fan unit consumed as per cesc 46 units.
1 tube light unit consumed as per cesc 12 units.
1 colour tv unit consumed as per cesc 12 units.
1 cfl lamp 40 watt unit consumed as per cesc 12 units.
Total units consumed as per assumption of cesc 150 units.
But the electronic meter is showing 559 units. this is serious matter for us people to afford.
When i shouted for reconsider my case the on 13.07.2016 at counter no. 4 at 14.21 and even asst. manager (comm) are unable and told me that the amendment could not be done you have to pay the whole amount.
I think this is a kind of docoaity which cesc is doing with a noble, gentle and honest man by means of this defective electronic meter.

Dear sir please check my meter again because the unit is reflating in my mobile is wrong.We cant use more electricity but you send the unit is much more so check as soon as possible.Sir i am doing a private job so i cant afford to make this type of payment so please its hard request to you to resolve my problem.

An SMS dated 9 July 2016 was received by me conveying that an amount of Rs. 5590/- (Rs. Five thousand nine hundred ninety only) has been raised as electricity charges for the month of June 2016 in respect to my house at Flat No. 10, Ananya Apartment, Zahura Bazar Lane, P.O. Kasba, Kolkata-42. Prior to another SMS dated 27 June 2016 conveyed consumption of power as 327 units. I wonder where an average consumption never went beyond 375 in a month, how CESC could charge Rs. 5590 against a consumption unit of Rs. 327!
I request your immediate rectification and sending of the bill before to me for any payment to be made. A rectified bill should be sent forthwith or an intimation by SMS is solicited on any rectification.

Siddhartha Dey
Con. No. [protected]
Customer Id. : [protected]
Mob : [protected]

I have two separate meter in my premises our of which, consumer number [protected], where owing to personal reason, concern person is nether staying nor using any electrical equipment, resulting almost nominal account being reflected in the bill and being asked repeatedly not to pay the concern bill, and bill is needed to be paid in the next cycle. but, surprising i have received a bill in this month, that is, the month of june bill, which appeared as green bill and despite the unit consumption being reflected as zero, but the amount is directed to be paid is rs.1030/, which is utterly perplexing. besides, previous last two months respectively, despite i was present in the house as i had received the message prior to the visit of the person suppose to take the meter reading, and i have noticed him loitering in my area, but, amazing ignored to attend my house. consequently, it is evident to me that your company has forwarded a bill in terms of average consumption. i would like to request to resolve my problem at your earliest to mitigate my plight, failing which, i will be forced to resort to proper legal formal for my matter to be redressed.
Thanking you,
Namita majumder

Dear sir,
Ref, customer i'd:[protected], bill no:[protected], c consumer no:[protected], consumers name, shakila ahmed,
Dear sir,
This is to inform you that we are facing excess bill amount the last two month of june and july 2016.
Would request to to validate reading if required and also the meter as our usage is not so much that the amount deviate.
This month the unit is consumed 121unit.
Which very excessive.
So i would like to request you to check my meter and do the needful.

Thanking you

Shakila ahmed

I am really upset as i have called cesc from over a month regarding high bill and meter not giving reading. Every time sumone pick up in 1912 they say they will call back but they dont. Again and again i have to do this. My daughter also made a complain online regarding high bill and meter problem.
Now that meter is not working who is responisble to change it.
A man finally arrived after online complain and said your meter is bad we will change it but dont know when.
I am really tired of paying bills for like 5000 and 4000 as my usage is not that high.

On 17/6 while i was paying my bill rs2580/- through net banking of central bank of india the 1st payment showed no response then i tried 2nd time which was successful but next day when i enquired my bank a/c it showd the a/c has been debited twice with trxn code 1055 and 8103.pl confirm and remit me the excess amt of rs 2580/- to my a/c-[protected] of central bank of india or adjust with the next biils.
shampa sinha
w/o-uday kumar sinha
dhanbad

The old address of the above connection is old 80/1 dewangazi rd. Long back name of the street was changed to fakir pathak lane and my address was changed to 34, fakir pathak lane, po: bally, dt:howrah, pin; 711201. I applied to your district office twice in the past but you have not corrected the address. Kindly correct the address immediately.
Smt. Sulata chakrabarti,
W/o, bhaskar chakrabarti,
34, fakir pathak lane, bally, howrah
Pin: 711201

MA Bill No. 05/14463/16/0/1 dated 06/06/16 on Consumer No.[protected] of Rs. 12, 789/- was paid off at your Shyambazar office on 17/06/16. Neither any action, nor any information from your part till then.
Nobody is lifting phones on Grievance Readdress lines {[protected] lines) /[protected] lines)} during our several attempts on 23rd (Thu) & 42th (Fri)!!

Kindly inform over e-mail / sms at our registered mobile no. ([protected]) with concerned consumer no. [protected].

Sir/s,

CESC Bill for the month of April 2016 amounting to Rs 1, 720.00 was paid on[protected] through NET BANKING (BIL/[protected]/PGMIB-May'16 CESC Bi/CESC_FICI45) from ICICI Savings Account Number:[protected].

The same payment is also clearly reflecting in the respective bank statement.

Yet, DISCONNECTION NOTICE and BILL for the month of May 2016 is sent wherein an outstanding amount of Rs 1763.13 is showing.

An immediate corrective action is sought with intimation to me.

Thanks & Regards
Soumya Ghosh

Dear Sir,
i have been done a transaction of Rs. 5510/= on dated 7/6/16 through bank of baroda debit card.
the transaction has been declined from your side but the amount was debited from my bank. please do the needful. I have been contacted in the bank but they told me to please mail to the cese once against your failed order and amount deduced Matter

The bill of Consumer no - [protected], Customer Id - [protected] is rs 3540 which is not acceptable because we do not use electricity in such a level.There is a great mistake.From few months we have noticed that sometimes the electricity bill is too high where we donot use electricity at that level.Please look into this matter.My grand mother Ratna Biswas is a pensioner and an old lady.For simple people its quite difficult to pay such amount without any reason.Sometimes it comes 2500 or 1700 but this time it reached at high level.In the previous month it came rs 500.Please solve this issue.I shall be highly obliged if cesc take a step regarding this.

Myself NARAYAN CH.BANDYOPADHYAY. I have paid the last month bill (Rs. 1500/-) twice through my debit card using BillDesk payment gateway and getting error after payment saying that invalid response where as payment already debited from my account twice. Details are given below. Please suggest me what should I do now or if it’s received by CESC please send me an acknowledgement.
Customer Id: [protected]
Consumer No: [protected]
Paying For: May, 2016
Reading Date: 28/05/2016
Due Date: 23/06/2016
Mobile Number:[protected]/ [protected]

My last electricity bill sent by cesc has raised to 10 times of my consumption. My normal consumption are between rs. 1000 inr to 1300 inr & the bill sent by cesc for the month of may 2016 is around 6400 inr. Tallying my last 3 years consumption, it was well between the same range. So, i filed a complaint with them & docket number was given to me, upon which they had called me asking me that whether any new electrical appliances was installed or there was any ceremony in the last month, if no they had asked me to get an electrician & check my home connections. I than told them that it has been 6 months that i had any ceremonial functions at my home & there was no new appliance that was fitted in the past 3 months or what so ever. I even had an electrician checked all my house connections, sparing the time & money from my own pocket. But now since than i'm trying to get a positive feedback from them, but there is no help at all. The due date for the payment is coming near & if not paid there will penalty & may lead to disconnection. My request to you, if you please kindly look in to the situation. I will be grateful to you.

Thanking you,
Anil mondal
[protected]@gmail.com
Consumer no:-[protected]
Docket no: 31641055, 31614570

Customer I.D. [protected]. Consumer no. [protected].
Bill for May 2016 was paid online today (16.6.2016) which was Rs 340.00. At the time our S.B.I. bank confirmed the payment of Rs 340.00 to C.E.S.C. the website shut down and complained of Link failure. So there was no message about payment and we could not take a print out of the paid Bill.
Also we did not receive any e-mail confirmation or any message on our phone of the payment being made.
We also updated our passbook to check whether our Bank had made the payment, and found that Rs 340 has been paid to you.

Now kindly check your computers and kindly update our May Bill to paid and also e-mail and send us a message on our mobile about the same.

We have three meters /houses where online payment is being made and if this is not resolved in our favor we shall then take only paper Bills for making payment.
Yours Sincerely
Sulekha Das
mobile no.[protected]

Dear Sir/Madam,

Please note that in last two consecutive months I have received meter reading noted by you are 381 units & 361 units respectively in against of my above-mentioned Customer id No. ([protected]) which I think is not at all correct. I would request you to kindly check the meter and take the necessary measures to get the correct reading. Hope, you will do the needful and oblige.

Thanks & regards,

Jayanta Kr. Mitra
62, Dum Dum Park
Kolkata-700055
Mob:- [protected]

Consumer no. [protected] and [protected] consumer name: mr. Surendra daptry and rajendra daptry respectively for may'16 has been paid today i. E. 15.06.2016 through online payment but i did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 16.06.2016. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.