Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I, Samudra Prosad Banik (Customer ID [protected]) reside at 29/29 Kendua Main Road, Kolkata 7000084 with nearest LP No.143/9/4/2. We are having an incessantly low voltage supply along with high voltage fluctuation at our flat since last summer. The problem becomes even more acute in the night hours. We are having one 1.5 ton air-conditioner installed (with due permission from cesc) and we cannot risk running the machine due to the extreme voltage fluctuation The same problem is also faced by other neighbours in my apartment . Inspite of innumerable complaints lodged, no satisfactory action has been taken yet to resolve this issue till date. One of your service personnel suggesed once that this owes to a malfunctioning transformer in our locality but could not assure us any repair/replacement of the same. Under the circumstances, please do the needful to resolve this issue at the earliest.

In anticipation of prompt action from your side

Yours faithfully

Samudra Prosad Banik

I made 2 cesc bill pay of rs 1490 consumer no: [removed] customer id: [removed] bill no: [protected]

And rs 130 consumer no: [removed] customer id: [removed] bill no. [protected]

From cesc site through netbanking via paytm gateway .

Rs 1490 got debited from my bank but cesc not generated payment receipt as cesc didnt receive the payment confirmation from the payment gateway .

Account number [removed]
Transaction date 18/04/2016
Transaction amount inr 1, 490.00
Transaction type dr
Transaction description [protected] /[protected]

Whereas rs 130 succesfully payment done and generated cesc payment receipt .

I have attached my netbanking statement page screenshot to prove that rs 1490 is already debited from my account. Transaction id is shown in statement.

Kindly plz acknowledge
Thanking you
Subhadeep dey

Dear sir/madam,
This is in reference to the above cited subject, i would like to state that its almost 03 years i have paid the extra load charges to cesc ltd before taking my 1.5 airconditioner but till date there is no update and every year during summer i face the power fluctuations heavily whenever i switch on the ac. I have instances of ac getting damaged and other short circuit issues related to negligence of cesc ltd.

So advised to resolve the same.

Complaint docket number- 3167106.

T.V.Vidyalall
Jayanti vidyalall
[protected]

Abnormally low voltage after 10 pm which stops the smooth working of most electrical appliances.Inspite of the company taking extra money as additional security deposit for air conditioner operating permission the service is very poor.Air conditioner stops working most of the time due to low voltage and creates inconvenience.
Please do the needful as u r charging extra money for that service and still defying it

Kindly check the meter properly as they may have done something with meter box.
The consumer no is [protected].

The consumer may steal the electricity as the bill amount is very less.

Kindly check their meter thoroughly.

It will be helpful for your company also.

Yesterday i inform them that all meter related issue was repair, they told me today the team from cesc will come and install the meter, but still no one arrived

Dear sir,

I have a domestic meter in the name of sri kashi nath shaw address: 1/e chalta bagan lane. Kolkata- 700006 . I am a senior citizen aged 86 years old. I come here to know that from february onwards the meter name has been changed to mr. Abhishek jaiswal without the consent of sri. Kashi nath shaw, who is the owner of the meter. How, it is possible without my authentication they have changed the meter name. I didn't gave any consent about the case which has been done. Please look after into this matter, and enquiry about it. My customer id: [protected] and consumer id is: [protected].
Another query is that i didn't get the bill of the month of january, 2016. Can i get the january month's bill. I come here to know that from my security deposit, which was rs. 3224/- the arrear amount of january has been deducted and rest amount has been sent by an account payee cheque. I was very surprised that what all these things had been occurred without informing me. Please, i beg to state that kindly look out after into this matter. My contact number is [protected], [protected]. Please give the details of it, and can the name should be cancelled which has been added or what else steps can be taken for this. Please help me out of it.

Hello, this is rajdeep majumder, a customer of cesc residing at 46/2/9 kazi para road, kolkata 34, facing a new problem of abnormal low voltage due which electronic household items are failing to operate and many other anciliary problems arising out of this. on contacting the cesc helpline though the complain redressed for the time being but on the very next evening the same problem arising and is persistent till now. most of the time the common cable fault incident and fire incident in trasformers also happening. it is prayed with utmost urgency before the concerned authority to take necessary steps to solve this problem and also to take necessary steps against the customers using a.c. connection without prior permission of the cesc and with the old low tension connection due to which the transformers are failing to take extra load.
regards
rajdeep majumder
[protected]

I just called at cesc and mr sk das received the call & i was lodging the complaint that it has been very long that there is no power & to this he asked how long! I said 30 mins, to this he replied arrongantly that 30 mins is not very long & he just denied that call at 1912 and complain there. Is this the way one talk to the customer. I called from 53 block-d new alipore on 10.4.16 at arnd 10.40 pm

Just know i again call to the cesc customer care they said now it's not possible to work, monday you go to the cesc ltd office and give complaint there they will short out your issue.
See from today means saturday 11am there is no electricity and they are saying to go office on monday
That clearly means 3 days we have to suffer with no light and electric
Dear sir please take nessesary action against cesc ltd. Because in our home there is 1 senior citizen age 77 yrs
How she will survive 3 days without fan and light.
It's humbel requst to the consumercomplaint.In to take strict and nessesary action against cesc ltd.
Thank you

From 11 am there is no electric supply
I called more than 10 times but they didn't come for checking the problem
We are suffering from 11 am and till yet no one come from cesc office
I called in customer care 10 times but they only said yes sir we are taking complaint against your issue
We will solve your issue very shortly
See from 13 hrs they have given 3 docket number but still no one came
Docket no. Are -
[protected]
[protected]
[protected]
In this summer if we suffer like this
How can we give good feedback for cesc

To 4th apr ‘16
The district engineer
Cesc ltd, kamarhati office
Bt road, belghoria

Sub : fault not rectified as promised from the de and misbehavior on your part and that of your
Emergency support staff

This is to bring to your notice the following :

A) there was disruption in power supply in my house on 30/3/16 and i informed through the helpline number
B) the support staff arrived and misbehaved and though i could observe that the meter was in ok condition and informed them but they completely ignored and sealed the meter from further usage and informed me to visit this office the following day and pay for damaged meter
C) i remember to have met you and after several persuasion you agreed to send in your personnel to verify the facts and assured to replace the meter if it is ok and had it not burnt out or damaged
D) another set of technicians informed that the meter was ok and restored connection hence my predictions was correct and it also proved that your support personnel who visited the previous day was incorrect in their findings and i suffered as a result
E) as per your promise you were supposed to replace the meter and changed the old wirings but instead you threatened me to disconnect my connection which i have been using for the last thirty years !
F) further i pointed out the anomaly in the bill for consumer no. [protected] where the load is showing as 1.0 kva or 0.8 kw which is a contrast since i have paid deposit in may 2007 to enhance the load and the helpline no. Promised to rectify it in the next bill

Thus basis above please inform

A) on what basis my meter was sealed off on 30.04.16 & on what basis it was restored the following day ?
B) when you will be replacing the meter with associated wirings for which i have sent you a written communication in june 2015 and followed up with several reminders ? I believe you were supposed to do this when i enhanced the load in may 2007
C) on what basis did you threaten me to disconnect my connection ? Are you competent enough to comment on electrical wirings – in that case you need to point it out rather than misbehave with a customer in distress

I understand that presently cesc is changing the old cutout alongwith mcv switch and hence i would need you do the needful at the earliest as the onus lies on cesc for upkeep and maintenance and as per above submissions you may want to consider to write me an apology letter

Regards
Dhriti r sil
Copy to : general manager customer grievance cesc

Net Amount(Rs.):320.00
(Rounded off to the Lower Multiple of Rs 10/-)
Customer Id : [protected] Net Amount for online payment (Rs.):310.00
Billing Month : 02/16 Due Date : 31/03/16

After making e-payment of the said amount on the due date I have yet to receive the e-receipt. Actually after the payment in the the normal course the receipt is generated soon after, but this time it got stuck. BILL_CESC_REF No is FSBI[protected].

Kindly help.

Regds.

This is to draw your kind attention that today I have got the electricity bill in the name of Shreya Gautam BL-B, 5 Despran Sasmal Road Kol-700108, and for the 3rd time in a row we are getting abnormal electricity bill (7500/= near about per month which is increasing per month last bill was of Rs 23000/= clubbed together) which is not at all possible with 10-12 tubelights, 4 fans, 3 computers and 1 inverter. We had also made a complaint to CESC regarding this, but from our point of view we are getting negative response.

Consumer No:- [protected]
Consumer ID:- [protected]
Meter No:-4121531

I have paid February, 2016 bill of amount Rs.260/- through Paytm Gateway. In Paytm status shown as successful and receipt also has been generated. But then we receive a sms from CESC declaring payment not done and bank to be contacted. But from bank I also receive a sms which says that the said amount is deducted successfully.My transaction detail is as follows:
From Paytm:
Transaction receipt
Order no: #[protected]
Receipt number for future reference:- 16032111380251000651261511280060610216400000001205
Please find the attached Transaction Slip

Please let us know the amount actually credited in CESC A/c or not, because i have also
received transaction receipt from your end as per trial mail..


If the amount not credited CESC A/c, I have to be claim the money from
Paytm..

Thanks & Regards

Tanoy Das
Contact: +[protected]
Email:[protected]@gmail.com/[protected]@gmail.com

I have paid February, 2016 bill of amount Rs.1090/- through Paytm Gateway. In Paytm status shown as successful and receipt also has been generated. But then we receive a sms from CESC declaring payment not done and bank to be contacted. But from bank I also receive a sms which says that the said amount is deducted successfully.My transaction detail is as follows:
From Paytm:
Transaction receipt
Order no: #[protected]
Receipt number for future reference:- 16031817254859000142956590680500010216400000003258
Fri Mar 18 2016
[protected]
Moumita.[protected]@Dastur.Com
Bill Payment for Calcutta Electric Supply Corporation (India) Limited [protected] for Rs.1090 Rs.1090
Total Rs.1090
Amount paid Rs.1090
Bank Details:
POS ID:7000981

I have not yet received bill for feb 16 sent by EDCON courier on 11.3.16. CON NO [protected] fvg Subrat Kumar Kundu. pl note it is a new connection and for the first time bill has been raised. Address : Panchsheel vatika
flat no H, Floor 3, Block 3,
BH/ 25 M B Road, By the side of
Birati Big Bazar, Birati, Kolkata
700051.
request you to send the bill on priority basis.
regards
subrat kumar kundu
mob [protected]
[protected]

I've already deposited bill amt of Rs 530 for cons no [protected] & another amt of Rs 780 for cons no [protected] on 14/0/2016. Though your system generated a confirmation of your company's receiving. But 3 sms came as the non-receipt of bill amt Rs 780. Kindle let me know the amt has been deposited or not as early as possible. Mob No : [protected].

Sir,

This is to bring to your notice and also to place on record a very peculiar situation I am to face due to the apathy of your service engineers.

Some days back, I had lodged a complaint, docket no. [protected] when the wires connecting my meter to my main switch broke.

Since then, I have had my meter replaced on installing an air conditioner. Both sets of engineers have advised me to have the wires connecting the meter to my mains replaced immediately as to avoid any hazard/disaster.

In the event of my undertaking such repairs myself I leave myself open to charges of tampering.

While both engineers agreed it was their job, neither agreed to undertake the work.

Kindly have this matter examined and rectified early, as this is a potential disaster waiting to happen.

Thanking you,

Consumer No. [protected].

Sir,

This is to bring to your notice and also to place on record a very peculiar situation I am to face due to the apathy of your service engineers.

Some days back, I had lodged a complaint, docket no. [protected] when the wires connecting my meter to my main switch broke.

Since then, I have had my meter replaced on installing an air conditioner. Both sets of engineers have advised me to have the wires connecting the meter to my mains replaced immediately as to avoid any hazard/disaster.

In the event of my undertaking such repairs myself I leave myself open to charges of tampering.

While both engineers agreed it was their job, neither agreed to undertake the work.

Kindly have this matter examined and rectified early, as this is a potential disaster waiting to happen.

Thanking you,

Consumer No. [protected].

I have already paid CESC Bill for the month of January 2016 amounting Rs. 150.00 by online sbi. But I have not yet got acknowledge slip till today. Kindly send my bill payment acknowledge slip in my e-mail id: [protected]@gmail.com.