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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in
1.3
Updated: Apr 8, 2026
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So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Calcutta Electric Supply Corporation [CESC]

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 71

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D
duely.r
from Kolkata, West Bengal
Feb 8, 2016
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Address: Kolkata, West Bengal, 700001
Website: www.cesc.co.in

I tried to pay my electric bill and paid 580 INR for December bill. This time also money was deducted and payment from my SBI account was shown successful. But then browser showed some error. I again checked but found that receipt of payment is not given in cesc website. It again gives the option to pay bill instead of receipt when I entered my consumer Id. Details of transaction:
SBI Branch: Indian Institute of Science
Reference no. IG0BLMHAA4
BILL_CESC_REF FSBI[protected]
Time 08-Feb-2016 16:42 IST
Consumer Id: [protected]
Consumer No [protected]
Kindly give me receipt of payment and update system such that it shows payment done or return my money.
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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    sanay mukhopadhyay
    Feb 6, 2016
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    Address: 700049
    Website: cesc.co.in

    My customer ID is [protected]. I had paid bill amount for Rs.720/- on 05/02/2016 thorugh Billdesk. The said amount has been devited from my SBI Bnk amount vide Ref No.IG08LCNBY6. But the payment is not reflected in your portal. Billdesk is not attending my talephone thanks to their callous attitude.towards customer.
    Please look into the matter immediately.

    sanjay mukhopaddhyay
    M no.[protected]
    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
    View replies
    date of the masd bill of [protected]
    Reply
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      D
      Diganta Bhattacharya
      Feb 2, 2016
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      Address: Kolkata, West Bengal, 700033

      For last 3 months I am getting very less amount of bill comparing last year.I wonder if any thing is happening as I get meter reading mails every month.I don't want any unneccesay huge amount in near future as I don't have time to visit CESC.Please intervene.
      Rgds
      Diganta [protected]
      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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        A
        Arup Sengupta
        from Kolkata, West Bengal
        Jan 28, 2016
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        Address: 700114
        Website: CESC.CO.IN

        I have paid online my CESC BILL through Bill Desk as per details given below:

        Transaction Date" Value Description Debit
        Date
        [protected]:24 27-Jan-16 BILLDSK-ECNB[protected]-BILLDSK 280
        "
        CESC has confirmed non receipt of payment. Please check and reverse credit to my account if not credited to CESC yet.
        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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          M
          manob84
          from Kolkata, West Bengal
          Jan 26, 2016
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          Address: 700059

          Dear Sir
          Ref: Consumer Number : [protected]
          Customer Id : [protected]
          Consumer Name - Manob Deb
          Sub: Correction of address

          I Mr. MANOB DEB request you to make correction to my address in your records as mentioned below:-

          CORRECT NAME AND ADDRESS:
          MANOB DEB
          FLAT NO. D - 402,
          Greenleaf Apartment,
          Sahapara, Raghunathpur,
          Kolkata,
          PIN -700059

          Regards,
          Manob
          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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            R
            Rajrout
            from Pune, Maharashtra
            Jan 26, 2016
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            Address: Kolkata, West Bengal, 700141
            Website: Cesc

            I have submitted my application with applications no:14/27285 on dated 31/12/2015 by adj consumer no :[protected] adjust meter no:5183208 inspection done on 05/01/2016 but till date not getting any communication from the company.

            Need your Need full steps to instruct the cesc staff for immediate action to install matter in my flat immediately.

            Prasant Kumar samal
            C-2/36/112/1-4 Rampur
            B.b.t.Road
            Kolkata -141
            Lakshmi apartment
            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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              A
              atanughosh152
              from Kolkata, West Bengal
              Jan 24, 2016
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              Address: 700079
              Website: Calcutta Electric Supply Corporation [cesc]

              A 11000 volt transformer has been setup by CESC - in front of the building - 15 mastarda sarani, building name "SWAPNAPURI", ITALGACHA, kolkata -700079(Picture attached), the distance from the building is 1 meter. Is it legal to setup a distribution transformer so close to the building?

              Previously one complain sent but photo not attached, please have a look into this matter.Complain sent to cesc too.

              With Regads
              Flat Owners-SWAPNAPURI
              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                B
                biswa79
                Jan 24, 2016
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                Address: 700004
                Website: www.cesc.co.in

                I, on behalf of "kopotaksha co-op hsg society" drawing your kind attn. Regarding our meter boards supplied by cesc ltd, in all 3 blcs of society that they are in a dillapidated condn & wires are hanging dangerously repeated complains to cesc cal north dist office produced no result
                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                  R
                  Rajrout
                  from Pune, Maharashtra
                  Jan 14, 2016
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                  I have submitted my application for new consumer in my new purchased flat in a apartment adress:flat no:3a, floor-3rd, lakhmi apartment, c2-36/12/1/4 b.B.T.Road, kolkata-700141 at westsubarban district taratala office, vide reference no:14/00208/16 on dated:01/01/2016 apply load:2.50, adj consumer no:[protected], adj meter no:5183208 by form no:[protected]. As per existing supply given by the cesc to the apartment i have purchased the flat and apply for new consumer but til date the cesc has not given any information or connection in my flat, for which my family is suffering in dark in this 21st century at a metro-city. I and my family wish need full step and immediate electric supply in my flat as soon as possible. Thanking you lingaraj rout
                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                  Non- Geneeration of receipt of payment against customer id no: [protected] A/c. Bibhuti Bhusasn Dutta.
                  tapas Guha

                  7:21 AM (0 minutes ago)

                  to cesc
                  To
                  The competent authority,
                  CESC Limited,
                  Kolkata.

                  I have paid the outstanding electric bill against customer id no: [protected], Consumer no: [protected] for Rs. 4, 470/- (Rupees Four Thousand Four Hundred Seventy) Only through net banking against my SB A/c. ending ****571 maintained with Vijaya Bank, Batanagar.

                  But regret to inform you that no any receipt against such transaction had been generated in my system from you server by default.

                  Though an amount of Rs. 4470/- has been instantly debited from my aforesaid SB A/c.

                  Your prompt action in this context shall be highly appreciated.

                  Thanking youy,

                  Yours truely,

                  (Tapas Guha)
                  cell no:[protected]
                  email id: [protected]@gmail.com
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                    A
                    aghosh19
                    from Silapathar, Assam
                    Jan 11, 2016
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                    Address: Kolkata, West Bengal, 700024
                    Website: cesc.co.in

                    The below customer details are wrongly associated with my mobile ([protected]) and it needs to be unsubscribed from the system so that I should not be receiving any further billing updates of others. Consumer Number : [protected] Customer Id : [protected]
                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                      J
                      jeetshahi
                      from Mumbai, Maharashtra
                      Jan 11, 2016
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                      Address: Kolkata, West Bengal
                      Website: www.cesc.co.in

                      I want to disconnect my existing electric connection under the name Rajendra Kr Shahi, the address of which is 44/117 raja ram Mohandas roy road, kolkata 82. The lamp post number is 176/11/2/2.My customer id is [protected] and consumer no is [protected]. Please arrange for the disconnection asap and refund my initial mandatory deposit.
                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                        D
                        duely.r
                        from Kolkata, West Bengal
                        Jan 7, 2016
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                        Address: Kolkata, West Bengal, 700051
                        Website: www.cesc.co.in

                        I tried to pay my electric bill and paid 670 INR for December bill. This time also money was deducted and payment from my SBI account was shown successful. But then browser showed some error. I again checked but found that receipt of payment is not given in cesc website. It again gives the option to pay bill instead of receipt when I entered my consumer Id. Details of transaction:
                        SBI Branch: Indian Institute of Science
                        Reference no. IG0BGPBCD0
                        BILL_CESC_REF ESBI[protected]
                        Time 07-Jan-2016 12:39 IST
                        Consumer Id: [protected]
                        Consumer No [protected]
                        Kindly give me receipt of payment and update system such that it shows payment done or return my money.
                        Feb 8, 2016
                        Complaint marked as Resolved 
                        they gave the bill in website link which I was able to see in pdf format. It is ok. This information is obtained when I choose to pay for another time in Jan I got PDF for receipt.
                        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                          Dipak Nag
                          from Ingraj Bazar, West Bengal
                          Jan 3, 2016
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                          Others bill in my email - need to unsubscribe

                          The below customer details are wrongly associated with my email ([protected]@gmail.com) and it needs to be unsubscribed from the system so that I should not be receiving any further billing updates of others. Consumer Number : [protected] Customer Id : [protected]...
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                          Nasreen Reza
                          from Mumbai, Maharashtra
                          Jan 3, 2016
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                          Address: Howrah, West Bengal, 711103

                          Sir i would like to inform that my bill amount for the month of november is too high (consumer no: [protected]). I would not able to pay such high amount once at a time. And i am also sure about it that my bill amount would not be so high. Plz look into this matter as soon as possible. Thanking you.
                          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                            Partha Chanda
                            from Kolkata, West Bengal
                            Jan 3, 2016
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                            Address: 700084
                            Website: cesc.co.in

                            I have paid my electricity bill for November-15 of Rs1650 to CESC through SBI credit card no-[protected] on 3/1/2016 and payment gate way was BILL DESK. all though amount was debited from my card, no acknowledgement was recieved so far. My customer ID no for CESC is-[protected] You are requested to take a quick action so that I can get a E bill for the month of November-15. Partha Chanda ph-[protected]. E [protected]@gmail.com
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                            Dear Customer,

                            Thanks for sharing your details. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at [protected]@sbicard.com.
                            Reply
                            Dear Customer,

                            Trust your queries have been addressed and resolved after our telecon with you. Please reach out to us for further assistance or feedback.
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                              R
                              rakhi01
                              Dec 28, 2015
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                              Address: Kolkata, West Bengal, 700033
                              Website: www.cesc.co.in

                              Dear Sir, My name is Malay Banerjee and I am a tenant of Mrs. Arati Das a resident of Rajendra Prasad Colony Prince Anwar Shah Road Kolkata 700033. For the past few months our meter is capturing erroneous reading and each month the unit consumption is exceptionally high.For October we paid a bill of Rs 20, 000.For the month of November the bill comes around to 11380.Since we have no heavy electric appliance of our own and we use out land lady's meter we are of opinion that there has been misuse of our assigned meter, separate complaint will be lodged tomorrow only.kindly look into the matter, Consumer No [protected]
                              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                Jaya Sarkar3
                                from Noida, Uttar Pradesh
                                Dec 23, 2015
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                                Address: Kolkata, West Bengal, 612232

                                The consumer Id is [protected]. I paid Rs. 2540 through Billdesk on 22nd December, 2015 at 3:27pm. The amount has been deducted from my Allahabad bank account. But it has not reached to the CESC account...
                                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                  biman_g
                                  from Jamshedpur, Jharkhand
                                  Dec 21, 2015
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                                  Address: 743144

                                  This is to inform you that other bill related message is coming in my phone through SMS. It may be noted that my mobile number is [protected] but bill of following customer ID is also coming to my message. [protected] Purna Ch Banerjee, [protected] Smt. Gira Rani Patra, [protected] Sri Lalit Mohan Ghosh [protected] Pranab Kr Ghosh Please stop using my mobile number immediately. Regards, Biman Ch. Ghosh
                                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                    sarthakaryan
                                    from Mumbai, Maharashtra
                                    Dec 20, 2015
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                                    Address: Kolkata, West Bengal, 700078
                                    Website: cesc.co.in

                                    Consumer No.[protected] Consumer Name: Mrs. Swapna DAS Bill for Nov'15 has been paid today i.e. 12.12.2015 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 30.12.2015. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.
                                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                    Calcutta Electric Supply Corporation [CESC] — Transaction Slip Not Generated,but Amount Debited From Bank Account

                                    Consumer No.[protected] Consumer Name: Mr. SUBODH CH DAS Bill for Nov'15 has been paid today i.e. 12.12.2015 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 30.12.2015. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.
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                                    Consumer No.[protected], Customer id no-[protected], Consumer Name: M/S R.B.INDUSTRIES Bill for Nov'15 has been paid today i.e. 2112.2015 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 28.12.2015. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.
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                                      C
                                      clever
                                      from Kolkata, West Bengal
                                      Dec 19, 2015
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                                      Address: 700031
                                      Website: www.cesc.co.in

                                      I used my SBI debit card for making CESC November bill payment. I got a SMS stating that amount is being deducted from my account from SBI, but you desk is showing unable to process the amount. Please let me know the status to my E mai. [protected]@rediffmail.com immediately. My mobile no [protected]. CESC Customer ID : [protected].
                                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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