Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Hi there, kindly visit my premises to inspect the meter connected to my home.monthly bill amount is exorbitant and this is not actual. Consumer # [protected] Name: Santanu Ray Address: Silver Square, Flat 1B, 91, Briji east road, Kolkata-84 Contact number:[protected]

My residential address is 19 Abhay Mukherjee Lane Indrapuri PO Belgharia Kolkata 700056. My Consumer No is [protected] My Customer ID is [protected] Last Bill no is [protected] Security deposit kept with you is Rs:5587 Last one week during extreme temperature I have suffered a lot as whenever I startet my AC after 2PM and after 10:30pm the voltage supplied by you dropped to 175 or below and the AC stopped. The fuse in the main was cut and the neutral box was extremely hot. please take proper steps immediately to change the coils and other things from your part so that i can get proper voltage immediately.. I have two ACs in my house. Another AC runs in another meter. That meter is in the name of Debi Chakraborty Consumer No [protected] Customer Id [protected] Security Deposit Rs:7020 Please treat this matter as most urgent as I have two Senior Citizens in my house who are ill.

It is a 2BHK flat where there are 4 tube lights ( 2 lights are in use at a time ) . There are 3 ceiling fans ( where usually 2 fans functions at a time ). I have a micro wave oven, fridge and a washing machine. Television operate usually in the evening time. Request you to kindly check my meter and wish you to please send somebody to verify. Kindly treat this as urgent. Regards rajatendra Nath Ghose Consumer No: [protected] M: [protected]

Reference complain number [protected] dated 26th May. The car came with 4 people, inspected and went back. Received a call in the evening, promising that the job will be undertaken in the next 2 days. A couple of months ago, just after the new 3 phase meter was installed, as per their suggestion lodged a complain with the Southern Regional office. Men visited, and promised that the job will be done. In a separate mail, I will forward you the pictures taken by me. IN CASE OF ANY FIRE YOU WILL BE RESPONSIBLE. CONSUMER NUMBER [protected]

As per receiving the bill through email (consumer no [protected], meter no 3254100) the present reading mention 13819 which was taken on 11/05/2015. But we found the actual meter reading is 13779 as on 25/05/2015 at 09:12 PM. How is it possible? Please rectify the bill and arrange to create the actual bill as we can deposit the bill within the due date.

Good Morning, My customer id number is [protected] and my consumer id number is [protected]. I wanted to inform that my bill amount for the month of April has come in negative. Can you please check and advise as to why it is in negative. Request you to please check and advise if there is any issue in the bill or in the meter reading so that the correct bill payment can be made....

My Customer ID no [protected] & Consumer no. [protected] Name Shashi Lahoti I have today made online payment from Standard Charted Bank through Net banking for an amount of Rs.6942.49 against bill number [protected] for April 2015. Although my bank account has been debited with aforesaid amount but i have not received the online receipt . In view of above request you to confirm the receipt of payment and send me the receipt to my email id - [protected]@yahoo.com Thanks & Regards Vipan Chawla C/o Shashi Lahoti 1 Dr. Radha Gobind Nath Sarani Kolkatta 700033

Dear Sir, My consumer No is [protected]. I am unable to pay bills online and your website is showing that "SORRY, ONLINE PAYMENT NOT AVAILABLE FOR THE CONSUMER AT THIS MOMENT... ". I am regularly paying bills online for last ten months . I don't know what is the technical problem for paying the bills online. I have tried all the means i.e Debit Card /Credit Card / Net banking etc. Please help me. This connection is in my grandfather name...

WOW! I have faced a horrible experience with the activities of your customer care section & I really have become disgusted with the above said unit of a leading company, serving to the nation of my beloved country. So now pl. lend me your ears for the following facts 1) I had made complaints no.3152343 & 3152630 for the correction of my address as per documents supplied by me to your end but your HR/ Billing section has changed the name of the subscriber which is reflected as per the bill of 04/15( scanned copy attached) where as the name of the subscriber was correct as per the bill of 03/15( scanned copy attached). More over the address of mine was not corrected as per my document( scan copy of my flat possession letter attached) 2) At this situation I have tried to make a complaint to your end but your software system didn';t allow me to explain all these & so I am bound to send it via this mail. 3) It is to be mentioned that my Name & address should be as follows: Name: SAIKAT DHARA Address: REGENT GANGA FLAT NO. 3B, BLOCK NO. 4, 9K, G.T.ROAD, POST--UTTARPARA/ KOTRONG, DIST. HOOGHLY, WEST BENGAL, PIN.712232 So you are now requested for the correction of my billing address & to send the same(duplicate bill for the month 04/15) to my address(hard copy) as well as to my E.Mail( soft copy) Scan copy of my Voter I.D card is hereby attached herewith for your kind perusal please. Cooperation in this matter will highly be warranted. Thanking you in advance. Yours, Saikat Dhara Consumer No.[protected] Mob.[protected] E.Mail: [protected]@gmail.com Address:Regent Ganga, Flat No. 3B, Block No.4, 9K, G.T.Road, POST--UTTARPARA /KOTRONG DIST. HOOGHLY, WEST BENGAL, Pin. 712232

My Name is Sourav Banerjee. Address. Village Ramchandrapur, P.O. Sankrail, Dist Howrah, 711313. I am complaining in behalf of my Father Mr. Subir Banerjee (Consumer No. [protected]) and my Uncle Mr. Prabir Banerjee.(Consumer No. [protected]). In our location CESC is providing Electric Supply. From last few years we have seen that Voltage i our electric line is Deteriorating day by day. In a 220 Volt line we are getting on 130 to 150 Volt at evening time and in morning we are getting only Maximum 200V. Due to insufficiency and lack of voltage our home electric appliances are become problematic. I have paid a security money to CESE for Extra Load on my metre for AC. But because of low voltage we are not able to start the ac even AC stabilazer also failed because some time the voltage gone to below 130.Not a single FAN is running fine at this voltage. I have booked lots pf complaint regarding this. But still now no action is taken and after Night 12 AM the voltage was stabilized and we can got at this time 170 to 180 V power in the line. Everytime after booking of complain one call has came to me from CESC office and they told us to wait till 12 AM and it will be ok. Please look into this and help us out. I am giving you 2 docket no which was booked today for your reference. [protected]-[protected] [protected]-[protected]

I am here to inform you I am facing low voltage problem in line since last 2.5 hrs. Kindly take your remedial measure and intimate me immediately. MRIDULA HAZRA [protected]

My CESC consumer no is [protected] and I have applied for extension of electricity load and eventually after the inspection I have paid an amount of INR 32702 (application reference # 07/02788/15); after payment it is more than 15 days that I am waiting for the job to be done by CESC, but they are not doing it. I have emailed several times and personally met the people in district office but nobody is able to answer my question, why it is still pending. Even I have received unofficial offers from the technical guys asking how much I am going to pay them extra to get my job done. Please resolve the issue.

Dear Sir, Yesterday evening some officials came to our home and disconnected the line stating that our meter is not correct. Our flat is a small 550 sqm (approx) with 3 persons staying it that too with no AC connection and paying Rs 700-800 bill monthly. Today when we went to the department against the complaint, they are stating us that Rs 15, 000 should be paid to them apart from Bribes of Rs 5000. This kind of behaviour from CESC Ltd is completely intolerable. Regards Vikash Chitlangia

To The Commercial Manager C.E.S.C – North Suburban Office Dear Sir, I, Kartick Chandra Dey, resident of 6/18, T.N.Chatterjee Street, Kolkata 90, aged 72 years, hereby state that I am a customer of C.E.S.C (Consumer No. [protected] ).Currently I am in U.S.A from Sept. 2014 till date due to my daughter’s illness and didn’t knew the fact that I have to report to CESC about my travel to USA and I am really sorry about it . My flat (in the above mentioned address) is closed and all electrical connections are switched off (including the main switch) from the meter box. I came to know that though all connections are off my electric bill is still showing usage of electrical units every month. I don’t know how this is possible. But I have paid all of the bills till date through my younger brother. Few days ago my brother observed that the glow ball of the meter is off. Immediately he reported to north suburban regional CESC office and an officer there has taken a note on it. I hereby request you to arrange for the meter verification and take necessary action needed. Please do the needful at your earliest convenience. My brother Manotosh Dey will co-operate your representative in all respects. Looking forward to your kind cooperation on this matter. N.B. I have attached the scanned copy of my electric bill for last month as well as my proof of stay in USA till date from USCIS (United States Citizenship and Immigration Services). Thanking you. Kartick Chandra Dey 6/18, T.N.Chatterjee Street. Kolkata 700090

Voltage is dropping out after 10pm every night. This has been going on for a week. No resolution. Called your help desk but they robbed me off by saying engineer has been assigned for this job. But nobody has been assigned yet. The issue remains unfixed.

High Electricity Bill for the month of March 2015 High Electricity Bill for the month of March 2015 Ref: Customer ID No. is [protected], Consumer No. [protected] Bill No. : [protected] Dear sir, I like to inform you that, the electricity bill is too much high for the month of March 2015. The amount is raised int he bill 400/- (Rupees Four hundred ) 41 units extra which are adding my bill. My average bill raise is every month 150 every month. but bill is too much high kindly look into the matter and request check my meter. Although I have paid (refer to your email upper) the bill but will be highly obliged.Therefore please do needful for the matter . Thanking you, Your faithfully SRI SIBNARAYAN BASAK

I have applied for a new connection for my AC, but still now I did not received the same, I have applied on 24/02/2015, but still I did not get the same. Can you please look into the same. Details: Name: Sandipan Chatterjee Reference No: 07/01368/15

FIRST DOCKET NUMBER :[protected].05.2015 ( 11.21 PM SECOND DOCKET :-[protected] DT 03.05.2015 THIRD DOCKET [protected] Last two days we are facing this problem line is restore but still there trees are lying in overhead line . So therefore we request you again please look into this matter seriously . When meet an accident you are work fore that ..

Respected Sir, This is my earnest request that i reside at 96/14, Rabindra Sarani, p.o:Liluah, Dist:Howrah 711204.I have one meter in the name of Chandana Basu.And when i requested for the 2nd meter in the name of Arindam Basu.The electrician who came to put it in from CESC they have broken the previous meter board and placed the new one beside it and they have not covered both the meter and left it open which is very dangerous and cause a big accident any time.Previously made complaint to the CESC Limited.433/1, G.T ROAD(N), Howrah.Complaint Docket No:[protected] Dated:25/08/2014.but they have not taken any step.so going forward if any accident happens CESC will be blamed for the same. So its my request to resolve the issue as quick as possible.Below are the consumer number of both the meter. 1.CHANDANA BASU--[protected] 2.ARINDAM BASU--[protected] Thankyou, Arindam Basu 96/14, RABINDRA SARANI P.O:LILUAH, DIST:HOWRAH PIN:711204 Cont no:[protected]/[protected]

Customer number is [protected]. Today[protected], I made an online bill payment for CESC through the net banking option for an amount of rupees 2795. The amount is shown deducted from the HDFC bank account through which payment was done. The reference number of the payment is[protected] However, I haven't received any receipt of the same from CESC. I would request CESC to kindly send a confirmation/receipt of the payment done (via netbanking) to my mail id- [protected]@gmail.com