Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

We have submitted altter regarding ' 27 nos. of meter which are in haphazard way' to CESC, Serampore office. But no action has not yet taken from your end. We the flat owners’ are living with worries & fears. We do hope your well look into this matter and take necessary action as early as possible. Thanking you, With regards, Yours truly Kashinath Banerjee Jt. Secretary Enclo.-Copy of previous letter To The District Engineer, Serampore, Mahesh, Hooghly. I, on behalf of 64/A, N.S.Road Flat Owners’ Association, Uttarpara, Hooghly pray to your honour that in our flat there are 27 nos. of meter which are in haphazard way. Any time there may be accident. So we need your advice what to do in this respect. We have decided to keep one CO2 cylinder. Would you kindly help us to keep these in systematic way. For this we will bear the cost. We are sending xerox copies of all meter bills. Your advice & guidance will be a great help. With kind regards, Kashi Banerjee Jt. Secretary

I paid the October 2014 bill online with my debit card. My card was charged Rupees 2059.00 which is the net bill amount but I didn't receive any receipt for the payment as the server was stopped responding. My bank account has also been debited. Kindly tell me how I can get the receipt. Please Help. Consumer no [protected] Anjan Acharia [protected] [protected]@rediffmail.com

To
The District Engineer (North Zone), Kolkata, West Bengal.

Dear Sir,

My Consumer No. is [protected]. Address being - 620, R.N.Tagore Road, Bedia Para, Kolkata - 77, Landmark - Near Nirala Kali Bari.

I would like to inform you that one of the Poles, No. 159/16 is placed just in front of our premises but the problem
is that one Angle and wire has been placed such a way that some portion of that Angle and Wire has come inside
our Premises.

It didn't create any problem earlier but some new construction is going on in our premises now and for this reason the above said Pole, Angle and Wire is Obstructing the Construction and there can be any MISHAP at any point of time while the Construction Worker is doing their work.


Therefore, I do request you to immediately inspect the site and do the needful.


Thanking you in anticipation of your soonest action.


Regards,

Joydeep Ghosh
Mob # [protected]
Consumer No. - [protected]
E-mail ID : ghosh.[protected]@gmail.com

I was trying to pay the bill online with my credit card. My credit card was charged Rupees 1381.00 which is the bill amount but I don't receive any receipt for the payment as the server was stopped responding. Do I have to pay again. If yes then when I get my refund and if not then how I can get the receipt. Please Help.

i am COLONEL A BANERJEE residing in house address 12/1, BHATTACHARJEE PARA LANE, KOLKATA- 700036. I stay on the first floor while the ground floor is locked and vacant since past 6 years.I have separate meter for both the floors.Till SEPTEMBER 2014 I was paying the desired minimum bill as metered by CESC for the ground floor. The details can be checked from records. But the bill of OCTOBER 2014 shows the amount to be paid as Rs 1040 with due date as 25/11/2024. My CONSUMER NO. [protected], and CUSTOMER ID [protected]. The bill no. is [protected]. From 0 Units it has jumped to 172 units which is incorrect and needs clarification. Kindly solve the issue at the earliest please.

I paid an amount of Rs 250 on 19th Nov, 2014. And I did not received any receipt against the payment. I don't know whether it has been done against my account. Consumer Number -[protected] Bill Number - [protected]. Hope You'd take immediate action.

My Consumer No [protected] On 18.11.2014, I have paid On line Electricity Bill Payment of Rupees 2, 451.49 for the month of Oct'2014 through HDFC net banking. But unfortunate, e-receipt not generated, I have not received neither any payment receipt from online system of CESC, nor email also, although the said amount had debited from account. Help !

My Consumer No [protected]. On 18.11.2014, I have paid On line Electricity Bill Payment of Rupees 2, 093.00 for the month of Oct'2014 through AXIS BANK Debit Card. But unfortunate, I have not received neither any payment receipt from online system of CESC, nor email also, although the said amount had debited from account. I hereby request for immediate Payment Receipt from the system as well as email. Also I request you to send the current receipt as soon as possible. My Mobile No.[protected], e-mail id : [protected]@gmail.com.

My Consumer No [protected]. On 18.11.2014, I have paid On line Electricity Bill Payment of Rupees 1135.00 for the month of Oct'2014 through Union Bank Debit Card. But unfortunate, I have not received neither any payment receipt from online system of CESC, nor email also, although the said amount had debited from account. I hereby request for immediate Payment Receipt from the system as well as email. Also I request you to send the current receipt as soon as possible.

My Consumer No [protected]. On 17.11.2014, I have paid On line Electricity Bill Payment of Rs 508.00 for the month of Oct'2014 through my Axis Bank Debit Card. But unfortunate to note that, I have not received any payment receipt from online system of CESC, although the said amount allready debited from my account. Yesterday I have contacted CESC Customer Care and informed the undersigned that, it will take 48 hours to genearte the receipt, without giving any specific reason. Further, while in attempt to pay for 2nd time, the CESC web portal is allowing the system for payment. Such gross negligencies from the CESC part is never expected. Requested for immediate Payment Receipt. Regards, Dibyendu Bikash Dandapat

Dear sir, I rrequest you to please update my email address in your system for e bill Email address :ndgupta.[protected]@gmail.com please do the needful at the earliest and oblige. Thanking You, Yours Faithfully, Nirmala Devi Gupta C/O Shivam Gas 19A, Jawaharlal Nehru Road, 2nd Floor, Suite No. N/B, Kolkata - 700087.

To The Grievance Redressal Officer, 6 Mandiville Gardens Kolkata 700 019. Ref : Consumer No [protected] Customer ID [protected] LP 132/17/2 in the Name of Mrs Madhumita Banerjee 37 (old 27) South Park, Santoshpur, Kolkata - 700 075. Sub: Complain for high charged Bill in the month of November 2014 compared to November 2013. Dear Sir, I would like to draw you kind attention that as per above data am a consumer of your service and never failed to pay the subscription ever on time, but suddenly I felt that this November, 14, Bill No [protected] is exorbitantly high than last year November 2013 (all documents attached). As this came in my mind as there was no excess usage of Electricity as per general usage even in the last years also but your reading shows so high which is not correct accordingly . I think. For you kind perusal attaching the bills from May to September 2014 (as this is the summer time, usage of Electricity is high in this time generally ) where in the Bill does not show high. In this regards, I request you to please re check and send me a proper answer immediately with regards the bills of November, 14 in comparison with November, 13.. For you perusal am enclosing the Bills of May 14 to September .14 Bills, November 2013 and November 2014 all paid bills for comparison. I expect a gentle convincing answer and check report on this matter and obliged. Thanking you, Yours, Madhumita Banerjee. 37 (old 27) South Park, Santoshpur, 2 nd Floor, Flat no - 6 Kolkata - 700 075. Ph [protected] and [protected] pb electic bills.pdf 5506K View View Download To The consumer Forum' Kolkata. Dear Sir, The below mail I have given to CESC today regarding the Complain for high charged Bill in the month of November 2014 compared to November 2013(required document attached) In my demand I have requested CESC toady to recheck the reading as I think as per last years data they had given an average unit consumption as this year I do not have any more usage of electricity compared to last year. It may be they have given previously also higher bills as per practice, as my highest consumption data also given which is generally in Summer season. Requested to take a spl. drive and inform that is it my legitimate complain or not. Thanking you, Yours, Madhumita Banerjee. 37 (old 27) South Park, Santoshpur, 2 nd Floor, Flat no - 6 Kolkata - 700 075. Ph [protected] and [protected] All documents attached for your kind perusal.

I have made online payment on the[protected] for electricity charges for the month of October, 2014 using net banking of SBI Transaction Ref No. IG00FEUMS6 and received a message from the bank that an amount of Rs. 605.49 has been debited from my account. However, the e-receipt was not generated by the CESC. The consumer No. is [protected], Customer Id : [protected] Customer Name: AMIT KUMAR KHAN, Address P/720 BAGHAJATIN PALLY S P D BLOCK KOLKATA 700086 LP 138/4/0/4.

I have made online payment on the[protected] for electricity charges for the month of October, 2014 using debit card of ICICI Bank[protected] and received a message from the bank that an amount of Rs. 762.00 has been debited from my account. However, the e-receipt was not generated by the CESC. Transaction Remark : VIN/CESC Limite/[protected]/0 The consumer No. is [protected], Customer Id : [protected] Customer Name: SANTANU DEB, Address BL-4;4TH-FR;FL-4C 9/K G.T.ROAD (BHADRAKALI) LP-1/33 HOOGHLY 712232. My email id is [protected]@gmail.com

I have made online payment on the[protected] for electricity charges for the month of October, 2014 using debit card of ICICI Bank and received a message from the bank that an amount of Rs. 1958.00 has been debited from my account. However, the e-receipt was not generated by the CESC. The consumer No. is [protected], customer PARIMAL KUMAR GHOSH, Address SOUTH CITY GARDEN, T-1, BLK-H2A, 61 B.L.SAHA ROAD, KOLKATA-700053. My email id is [protected]@yahoo.co.in

To pay on line electricity bill for the month of Nov'2014, it is noticed, CESC portal is not connecting / opening . The last date of due payment is 26.11.2014. My Consumer No [protected]. Please restore the online portal immediately for timely payment.

I have made online payment on the[protected] for electricity charges for the month of October, 2014 using debit card of Axis Bank and received a message from the bank that an amount of Rs. 1029.00 has been debited from my account. However, the e-receipt was not generated by the CESC. The consumer No. is [protected], customer SM Chhaya Mukherjee, Address 51/2 Rajendra Avenue, Uttarpara, Hooghly, 712258, LP 10/2/4. My email id is [protected]@yahoo.co.in.

CONSUMER NO.-[protected]. I HAVE MADE ONLINE PAYMENT OF MY ELECTRICITY BILL FOR OCT 2014- RS. 1046/- ON 16.11.2014 AT 14:18:25 THRU HDFC CREDIT CARD. THE BILL AMOUNT HAS BEEN DEDUCTED FROM MY CREDIT CARD A/C BUT DUE TO PROBLEMS IN THE CESC SYSTEM THE E-RECEIPT NOT GENERATED. PLEASE LOOK INTO THE MATTER AND SEND ME A PAYMENT INTIMATION AT MY E MAIL ID NO. an[protected]@gmail.com. THANKING YOU, YOUR'S FAITHFULLY, ARUNANGSU NEOGI.

CONSUMER NO.-[protected]. I HAVE MADE ONLINE PAYMENT OF MY ELECTRICITY BILL FOR OCT 2014- RS. 1031/- ON 16.11.2014 AT 13:35:37 THRU HDFC CREDIT CARD. THE BILL AMOUNT HAS BEEN DEDUCTED FROM MY CREDIT CARD A/C BUT DUE TO PROBLEMS IN THE CESC SYSTEM THE E-RECEIPT NOT GENERATED. PLEASE LOOK INTO THE MATTER AND SEND ME A PAYMENT INTIMATION AT MY E MAIL ID NO. an[protected]@gmail.com. THANKING YOU, YOUR'S FAITHFULLY, ASHIS PRASAD NEOGI

Sir, Today I have submitted my 2 electricity bill through your portal. I do it in every month indeed. But this time I don't get either any e-bill receipt to print after completion of my payment, nor I receive any receipt in email. Although the payment was seen successful and the amounts have been debited from my bank account. The consumer nos. and the amount are as under-- Consumer No Net Amount Payable Due Date [protected] 2540 17/11/14 [protected] 1860 -do-