Calcutta Electric Supply Corporation [CESC] — Frequent power outage

Everyday we the residents of Shibrampur, Jayshree park, Kolkata 700061, West Bengal area are facing power cut several times and it became an usual practice of the CESC. On an average the power outage is happening 3-4 times daily and lasts upto minimum period of 2-3 hours and whenever we are raising complaints about the issue the customer care cell, they are telling us that "The transformer is gone out" and nowadays it seems like we are listening to a broken record! If the transformer of the area is faulty then why the CESC authority is not replacing the transformer into a new one? The electricity tariff is the highest among the whole country and moreover there are no such big industry is in operation which cause the problem!!! We demand to know what is the actual reason behind it. If there are any power theft occurring in the area then why the authority is not any action? This deliberate action is left us no choice but to knock the door of Court! You guys better resolve the issue to avoid any unpleasant situation