Calcutta Electric Supply Corporation [CESC] — main meter connection get drowned during heavy rainfall & building get earthed.

Dear sir,
One of our neighbor from our flat complex lodged one complaint vide docket no.[protected] dated 21.05.2020. Immediately after aamphan, which is still pending as on date by some unknown reason to resolve the issue and we all flat owners are worried if any accident/short circuit occur by your cesc electricity connection. Our lives including children are in danger.
Kindly note that myself (Consumer id no. [protected]) another flat owner from the same complex made one call to your 1912 on 07.08.2020 at 10.50 am over my mobile about the same unresolved issue of the same docket no, where the gentleman from your (Cesc) side assured me the said complaint would be attended shortly. But most unfortunately as on 10.08.2020 at 12.30, no one from cesc side attended so far to resolve the issue.
Kindly note that the case is very sensitive & dangerous. Any time accident may happen. You are requested to kindly intervene the matter on urgent basis.
Kindly do the needful.
Kind regards
Consumer id no.[protected]