Calcutta Electric Supply Corporation [CESC] — Non-realization of payment

Address:

Howrah

Payment of Electric Bill payment of Dec, 2021
Consumer ID: [protected]
Date of incident:[protected] &[protected]
Tried to pay above bill amount thro’ online through digital card payment, but –
(a) On[protected], all sequential procedures were done as per norms, no payment confirmation is yet to receive.
(b) The payment response sheet screenshot on that date indicates as -
THE PAYMENT IS UNDER PROCESS.
Please do not refresh the browser or use the 'BACK' button of the browser.
We regret that it will not be possible to generate the payment receipt at this stage if we do not receive the payment confirmation from the payment gateway. As soon as the information is received by us,
the payment receipt will be available on our website. You may check the status by logging onto our website at a later date.
‘CLOSE WINDOW.
(c) On[protected], all sequential procedures were done as per norms, no payment confirmation is still to receive.
(d) The payment response sheet screenshot on that date indicates as -
| Billdesk Payment Gateway
@ sorry we are unable to process your request.
Kindly do the needful & instruct me what to do by tomorrow[protected]
(c) Enclosed 2(two) attachments signifying the above.
Thanks & regards.