Calcutta Electric Supply Corporation [CESC] — payment of bill

I paid my previous month's bill via phone pay on 24 november 2019. The amount was of rupees 860. But cesc denies that money has not been credited to their account. I visited my bank as well as contacted the phone pay support they said that the transaction was successful. This month cesc has summed both the month's bill and if it's not paid by due date they will disconnect the supply of electricity.
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Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
Dec 24, 2019
Updated by Pallavi Kharwar
My previous month's bill details are
Customer ID: [protected]
Mail id : mailpallavi.[protected]@gmail.com
Connection name: Sheo Shankar Kharwar
Dec 27, 2019
Updated by Pallavi Kharwar
Sir, when will I be notified about my complain... It has been two days since I have complained still no response has been given.
Jan 03, 2020
Updated by Pallavi Kharwar
No updates on my complaint ...
Complaint comments 

Comments

On 30 th November i pay a bill through amazon pay upi, but this month i got green bill. Amazon says payment was successful but cesc says they didnt get the amount. I want my money back. I am giving you the proof.

Dear team,

yesterday i got this month bill including previous month bill, but i paid previous month bill earlier, and got payment confirmation by mail from cesc.

kindly deduct previous month bill amt and send new one.

Megha Maji's reply, Jan 2, 2020
yesterday i got this month bill including previous month bill, but i paid previous month bill earlier, and got payment confirmation by mail from cesc.

kindly deduct previous month bill amt and send new one.
Pl. incorporate correct mobile number and correct e-mail id of my wife Binati Roy in your books for facilitating communication properly and that for security reasons and secrecy of personal data.

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    Calcutta Electric Supply Corporation [CESC] Phone
    +91 22 2225 9157
    +91 22 2560 4049
    +91 22 2225 9156
    Calcutta Electric Supply Corporation [CESC] Address
    CESC House, Chowringhee Square, Kolkata, West Bengal, India - 700001
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