Calcutta Electric Supply Corporation [CESC] — repeated power fault.

Dear sir/madam,
Ref: customer id: [protected]
This is to inform you that i have become exhausted facing major power faults repeatedly. Each & every time whenever power cuts, i register complaints to 1912 & regret to hear "its major fault"& power restores after almost 5 to 6 hours. If its due to loadshedding then also these sufferings can be consoled somehow but its major faults every time. But surprisingly in most of the cases only we few neighbours become sufferer but rest of the houses in our locality remains with smooth power supply.
I would be obliged if you change the phase
Of my connection to the other neighbors phase whose power remains unaffected during major faults.
Would be very much obliged if you can make a permanent solution to this problem. Its very much painstaking when i see from my window that others enjoy uncut power facility but my 4 years old son suffers from heat along with other few holdings inmates nearby during repeated power faults.
Hope that your efficient workforce will find a solution to this problem very soon.

Regards,
Saswata chanda.