[Resolved]  Calcutta Electric Supply Corporation [CESC] — Wrong, illogical & extremely high electricity consumption billing amount for the month of November '21 (Consumer No. : [protected]

Address:

CESC House, Chowringhee Square, Kolkata, West Bengal, India - 700001

Dear Team,
Hope this mail finds you in the best of your health and spirit.
This bill is regarding a wrong billing amount sent to us for the month of November, 2021. As you can see as per the latest bill, the units consumed for the last two months were zero which is correct as we are still at our Hyderabad place and the Kolkata place is empty now.
But due to unavailability of people on the desired day of checking at our Kolkata house (intentional/unintentional, as our uncles stay there at one part of the house now and they only show the metre box when the concerned official comes for investigation), I got a message at my registered number informing I should give the metre reading by night. But again due to the unavailability of them and since we are at our Hyderabad place now, we could not provide the reading.
Unfortunately, CESC reciprocated last year i.e. November 20's consumed units to November 21's units (i.e. 179 units and the amount to be paid by 4th January, 2022 is 1290 which is unethical and wrong. As still the units should still be zero and the unbilled amount should be Rs 110.0 as paid for October 2021, as we have still not visited our Kolkata house and hence noone is there.
So I kindly plead with you guys, to send the correct bill and if required revisit and reinvestigate and then send the bill. As with noone staying and without any consumption it's absolutely impossible and not right to pay Rs 1290/-.
Requesting an urgent action and your prompt reply is highly solicited.

Attached are:
1. Electricity bill for November 2021.
2. Screenshots with the correct messages received from CESC, encircled in blue which are proofs to my statements.

Regards,
Sumit Hazra,
Doctoral Research Scholar,
Computer Science & Engineering Department,
NIT Rourkela-769008, Odisha, India.
Contact:(+91)[protected].