Canara Bank — about refund

Address:

Bangalore, Karnataka, 560091

Dear sir

My account no[protected]
Customer id[protected]
I paid money from phone pay to slice pay 3rd june using my canara bank debit card the amount was not received by slice pay i asked phone pay they are telling transaction is successful but slice pay not get that amount. As per their confirmation refund time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.