Canara Bank — amazon refund amount not return in my account

Address:

Bhopal, Madhya Pradesh

My name is vineeta patel
Bank name canara bank
Account no.[protected]

I purchased a product on 9 october2018 using my canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated 20ti purchased a product on 16th of this month using my canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated 20th of thi month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number-258809.
I had contacted your customer service number there is no proper response. Please check and confirm the status.23 october 2018 maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number-[protected]
I had contacted your customer service number there is no proper response. Please check and confirm the status.