[Resolved]  Canara Bank — amount not refunded for failed transaction

I made two consecutive transaction to rrb on 04/03/2018. Both transactions were failed and amount was deducted, rs.250 each time. It's more than 7 days now, and it hasn't been refunded yet. I called the canara bank toll-free number and they gave me the transaction id as follows -
Transaction id:[protected]
And
Transaction id:[protected]

Name - manoj kumar oraon
Account number[protected]
Branch-bero

Please resolve the problem as soon as possible