Canara Bank — Amount not transferred through EMpower app

Address:Udupi, Karnataka, 576103
Website:empower mobile app

My name is Pramod narayan jattan i have account i Canara bank on 23.11.2016 i transfer rs 6000 to my another sydicate bank account, that 6000rs debited to my Canara bank account but not credited to my sydicate bank account, i make passbook entry in canara bank it clearly shows 6000 debited to my a/c but not reach to sydicate bank account

totally 28 days completed now i what to do...please help
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    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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