Canara Bank — amt debited but not credited to payee's account

Transactions vide upi reference nos[protected], 42 and 48 in a consecutive order were done on[protected]. The em power application showed failure status. Rs. 18000/- (Rs 6000/- per transaction) were debited to my canara bank savings a/c but not credited to the payee's a/c. The sum of rs. 18000/- has not been refunded to the source a/c either. Pl help.
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Canara Bank customer support has been notified about the posted complaint.
Aug 05, 2017
Updated by Kanshi Ram
Why such upi applications be permitted which are not supported by efficient complaint resolution system? They are caring a fog for my concern. No assurance in the form of informing me of time limit. The case in point is em power of Canara bank.
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