Canara Bank — arrogant behaviour of lady officer towards a super senior customer

Address:

Ernakulam, Kerala

I would like to bring to your kind attention about the arrogant behaviour of a lady officer of canara bank thoppumpady branch cochin kerala.
My father sri. V. A. Mohanan 94 years old is having an account with your esteemed bank under account no[protected] which was opened 44 years back, that's in the year 1974. It was in the form of joint account with my mother late smt. Suseela mohan. My mother and my sister v. M. Ajitha who is a retired college principal now is having a locker facility with your bank. My father is authorized to operate the same. He used to do it for many years with the clearn corporation of your staff without any problems. But in recent times when he goes to operate the same, the lady officer in charge of the locker section behaved in a very arrogant manner which is quite unbecoming of a customer care officer. On 26th february 2018, my father went to the bank and contacted the above officer to operate the bank locker. When she asked the locker number, being an aged person, instead of 67 he wrote or conveyed as 64, she started shouting and asked him without knowing the number how you can operate the same. Further in an indecent way, "can't you speak louder" she yelled. Sir, i would like to inform you that my father who is 94 years old is a retired shipping department officer from hoegh lines, norway knows the minimum ethics to behave in an office but due to his old age he could not speak louder. When he entered the room to operate the locker along with my son who is an assistant manager in mnc banglore for my father's help, that lady officer prevented my son while entering the room stating that nobody is permitted inside except my aged father. Sir, if this is an isolated incident i would have kept quiet, and would not have written this letter. But i am sorry to inform you that one and half months back when i accompanied my father for the same transaction the above lady was on duty and her behaviour was of the same nature. When my father entered locker room along with the elder son who is a project manager with deutsche wind research institute, germany her anguish was on me. I was standing by the side of her room without troubling any customer or the above lady waiting for my father to come outside. On seeing me she started, "why are you standing here? Go and sit somewhere outside". Sir, i'm a retired station supt. From railways and i know pretty well that an officer's room is not a highly sensitive zone and having a minimum awareness to how to behave in a bank. So, i sincerely doubt whether her state of mind is sound or not. We are availing the facility of a locker by paying the due chargers and i don't believe that it is the magnanimity of an officer of your bank. At least she could have shown minimum respect and politeness to a super senior customer who is 94 old.in this aspect she failed miserably.
So your good office may be kind enough look into the matter and necessary action may be taken to educate and correct the lady's behaviour in future, even if she is at the verge of retirement.

Thanking you

V. M. Sathis
S\o v. A. Mohanan
Chaithanya house
H. No:13/826
P. Gangadharan road
Palluruthy post office
Cochin 682006
Ph.[protected]