Canara Bank — ATM didn't disburse the money, but the amount is debited from my saving account

Address:

Canara Bank, Vile Parle (West)

I, Soumya Prasad Garnaik tried to withdraw Rs.3000/- from one of the ATMs of Canara Bank located at Vile Parle (W), Mumbai on 3rd Sept 2022 at 5:47 pm by using my ICICI debit card of my savings account. However, the machine screen was showing "The transaction is in process...". After about 5 mins, the screen showed "Transaction cancelled" and light was flashing to take the card out. No, money was disbursed to me.

However, I got the SMS "ICICI Bank Acc XX183 debited with INR 3, 000.00 on 03-Sep-22. NFS*1RDDMUM2*. Avb Bal :INR..." and the same is also reflected in my ICICI saving account. The transaction reference shown in my bank statement is " NFS/1RDDMUM2/CASH WDL/03-09-22".

I was waiting for the reversal of the debited account to my account which didn't happen till today. Hence, I am posting this complain today i.e.6th Sept 2022

Soumya Prasad Garnaik
New Delhi
email : [protected]@gmail.com