Canara Bank — atm issue (refund of amount)

Date of incident :[protected]
[protected] phone number
I am an canara bank account holder, my request is to refund amount. Issue is with atm. On this date 24th saturday around evening 5.04 timing am about withdraw money from other atm bank (Lakshmi vilasa bank) near kurabarahalli road, bangalore. When i went to withdraw amount rs.5000 it shows please collect the cash i waited around 5 mins cash has not dispatched. But that movement i got a message that i had withdraw rs5000 but i didn't not received any amount from atm. So my request is to please do refund.