Canara Bank — balance deducted 31/12/2017 still not refunded

The balance got deducted when i was paying through my visa debit card but the transaction was failed then again i made the transaction though debit card machine in the restaurant then the second transaction was successful. But the first transaction amount is not yet refunded. Rs 1417 on 31/12/2017.
A/c[protected]. Iit powai branch. I talked with the bank many times but they are not cooperating even not reply me back against my email i have sent. Please look after this issue.
Contact no. [protected]
Mr. Pradipta sengupta
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My benk not refund with the reference number[protected]

In this case, please go ahead and dispute the transaction as refund never processed. At that time, they will see a pending refund the for the transaction is[protected]
I did a withdraw of 500₹by Punjab national bank ATM I didn't recieve any money and my account was deducted by 500₹ ...then again I withdraw 500₹and then I recieved amount of 500₹ and again amount was deducted...in conclusion I recieved 500₹ while bank account was deducted by 1000₹

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