Canara Bank — balance deducted on unsuccessful imps.

It's more than 4 days and i didn't get my balance back.

I have done an imps on[protected] and i got the message as below.

Your fund transfer for rs.8000.00 on 20-06-18 is timed out. Please check with
Your bank.

When i spoke to customer care, they told me that the money will be reversed in 72 hours and in case it doesn't then drop an email to [protected]@canarabank.com. I didn't get the money back in 72 hours, however when i dropped an email to [protected]@canarabank.com, they didn't even replied to that email.