Canara Bank — bbps in canara bank - amount rs.380/- debited in my bank account but not credited to tneb account

Sir,
On 14.07.2020, i made a transaction through bharath bill payment system of canara bank towards payment of bill dated 13.07.2020 for tneb service connection no.[protected] vide client code: client_code and merchant reference no. Cao[protected] and an amount of rs.380/- was debited in my account no:[protected]. But, the payment was not made to tneb account by bbps. Hence, i request that action may please be taken to credit the amount of rs.380/- to my account, early.
Yours faithfully,