Canara Bank — Canara Bank - refund not credited in account

Hi,

My name is Shalini Sudhakumari, my account no is[protected], canara bank, cosmopolitan branch, Trivandrum.. On 29th October I had ordered a dress in amazon through canara bank netbanking for rupees 830/-.. Then I had canceled the order later on and Amazon had processed a refund on 23rd November.. Till now I did not get the money in my account. I have received a refund reference no # . This is the message received from amazon.

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Hello,

This is to confirm that refund for amount 830.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # [protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing Amazon.in
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I had made multiple calls to the Canara Bank's customer care and they aren't helping in this issue.
Please resolve this issue and refund money in my account ASAP