Canara Bank — cancellation a/c[protected] giving a trouble from branch employees

Address:

560062

Namaste sir/ madam.
We have a joint a/c in konanakunte cross branch.
Now my husband is no more past 3 months back.. Now i want cancel the a/c, for pf amount to be transfer from my husband pf. From 20 days we are running into bank up & down now bank we already provided all required documents, now bank people are saying about your paper work are not not properly, bring a medical certificate paper, reference a/c name & signature.. We totally mind upset, they are wasting a time us.. Please give a solution..