Canara Bank — Complain about misbehaving

Address:sec1-4,mahavir colony , hisar haryana

Gud evening government.
My name is lalita saini, today i had visited at canara bank near talaki gate, hisar haryana bus stand with my grand mother (75 year old). When i enter in bank that time 5 people in queue and i told to the security guard, she is very old so please allow to enter the bank but that time one person come under the bank and shouted on me why she is coming and said "she is not going to dead without taking her pension".
And one lady at the cash conter, i don’t know her name, she was not aware how to talk customer. She do not agree to leave her seat to see the old lady is coming or not for taking her pension.
She said told to your grand mother come at cash counter and do the signature.
So i ask to bank employes, where is your manner after get the position he and she also leave all the manners.
I want strict action against his and her.
For this matter on the spot talk to his branch manager, he did not give me any satisfactory answer.
My grand mother have to come at every 3 month gaziabad to hisar due to her taking pension because she leave with my uncle and his family is move on gaziabad.
My number is [protected].
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