Canara Bank — Corruption against fake loan issues

My Mother name is Rathna she have account in Canara bank, Mattlampatti branch, Dharmapuri district, A/C No:[protected]. She was take personal gold loanreceived from this branch loan date 08 Jul 2021 and due date is 07 Jul 2022. she went to bank deposit loan amount but manager says u have another loan 16 lakhs u r also member of that malligai sangam . My mother says I am not involved any sangam/ loan received but manager shows some photos and documents. That photos attach unknown person photo but my ration card attached that documents. My mother not involved any other loan. manager says u can go to court deposit one lakhs. I am serving soldier my mother not educated. Many times call to canara bank customere care he says I have no power.False paper shows my mother please take necessary action My Mob No [protected] yours faithfully
Sivam N