Canara Bank — Credit Card Payment

Address:

Canara Bank, ZOO Branch, Mysore, Kanataka

I have a credit card in Syndicate Bank. The last four digit of card number is 8461 in the name of Abhay Roy and I have cleared all my bills in time upto Mar 21. In the month of April 2021, a fraudulent transaction of Rs. 25185/- happened in my account. Immediately, I called the Syndicate bank toll free number and blocked my card (Ref No. 10010365 dt 15 Apr 21) and lodged a complaint to the credit card department of Syndicate bank on 15.04.2021 and Cyber Crime cell of Govt. of India (Acknowledgement Number-[protected] dt 15.04.21) by E-mail . I also requested to Syndicated Bank Credit Card Deptt. to waive off / stop the payment for the fraudulent transaction, as I am aware that there is a rule to stop or waive the payment if a customer complained that the transaction is a fraud transaction in two days but Syndicate credit card deptt. did not take any action. Moreover, when the bill came to me I saw that the fraudulent company belongs from Bangalore which deals with 'Credit Card', the name of the company is 'Dreamplug Technologies Pv (mentioned in the Apr 21 Bill), I am surprised why the credit card deptt. of syndicate bank not took any action against it? There must be some fishy thing I smelled. Also, please note that after blocking the card on 15 April 21, there was a transaction on 24.04.2021 and two transactions done on 02.05.2021. If the card is blocked on 15.04.21 then how does this transaction happened? As that time lock down is imposed all over the country and banks are also closed or they are doing all work online and also that time I am in Orissa, I was unable to visit my bank branch physically but I did all the complaints by mail. In Jul 2022 I have visit my Canara Bank Zoo Branch Mysore and met with the manager and he told me to meet Mr. Bauri in Zonal Office of Canara Bank in Mysore. I met Mr. Bauri and he told me to pay the actual amount and not to pay the fraud transaction payment and after that he told me that he will take up the case with higher authority to solve the problem. My actual bill amout is Rs. 42421/-.
As per discussion with Mr. Bauri I have paid Rs.48500/- (Forty Eight thousand five hundred)only towards my pending credit card bill i.e 42421/- and around 60% of interest as he told that he will do the necessary actio to remove my account from NPA list. I request him as a defense person and to my earlier record please consider my case and remove my account from the NPA list but till date they have not take any action and every month they are sending message, showing pending amount and it's increase in every month. Please help me to remove my account from NPA list. Thank you.