Canara Bank — death claim

Address:

Thane, Maharashtra, 400612

My daughter at the age of 16 years had opened an account with mumbra branch of canara bank. Unfortunately she died at the age of 18.5 years. On making enquiries for claiming the deposit amount of around rs.25, 000/- by the only natural guardian who are the only legal heirs of the deceased, we are shocked to to hear that the branch staff asking to provide guarantee / surety / witnessess from 8 (Eight) individuals out of which four indivual should have average deposit of rs.30, 000/- each in canara bank itself? It means, we have to provide guarantee / surety of rs.1, 20, 000/- for the claim of rs.25, 000/-???