[Resolved]  Canara Bank — Death claim settlement of my mother's account taking more than one and half years now

Address:

Thane, Maharashtra

I am shocked and agitated; while I am writing this, that banks still function this inefficiently in our country. I and my younger sister, have made at least 30 rounds to the Canara Bank - Bhayandar (West) branch, since last one and half year, for following up on procedures of closing my late mother's bank account and for having the death claim settlement done. The Canara Bank has fooled and misguided us, repeatedly, by not giving the correct forms nor by telling us the correct processes. They are still making us run pillar to post, by giving us new sets of forms every time we visit them with earlier set of filled forms. They ask us to get new signatures every time - first time of just witnesses, second time of account holders as witnesses, third time as account holders on the declaration forms with a new set of witnesses for the declaration form to support the account holder’s signatures. We don't live in this city anymore, and are coming here every month for only falling prey to such ridiculous procedures. This has cost us a lot of mental stress and monetary expenses. The employees of this bank have proved to be highly 'incapable', 'inexperienced', 'unprofessional' in this whole scenario. A particular employee would "whatsapp" (send personal text messages) on certain occasion, to our great discomfort - forcing us to block him on our phones. Also this employee harassed us by asking and trying to intervene in our deep family matters related to our parents all the time. All this has been so stressful and disturbing with the fact that our issue is still not resolved and is pending with the bank. Please help.