[Resolved]  Canara Bank — did not got refund

I have returned a product to amazon and they have initiated the refund process but when it was not displayed in my pass book then i contacted them with same and they told me they have initiated it from there side there is some issue from bank side and asked me to talk with my bank customer care and when i talked with them they say they can't do anything and this refund i'd doesn't exist and when i asked for more help they said to mail my query to my home branch and i have done that too but still no sign of there reply.

The refund reference # 66t0qccy0000k63vl2yu