Canara Bank — employees behaviour

Address:

Mahalakshmi Layout, 560086

I am a retired employee from bsnl and have a account with your mahalakshmi layout branch, a/c. [protected]; i am bed ridden due to which my visit to the branch is difficult, even though i have made couple of visits to complete few mandatory transactions, now when i had to change my debit card as per your new changes i have given an authorisation letter which your bank employee is not ready to read and denying the acceptance of the letter and shouting to the top of her voice at my son, i request you to please take required action before i write the same to rbi and other banking bodies reporting this issue.
She is denying to tell her name, and the bank manager was not available at this period of time, her mother though is malayalam.
My name is jayamma. J