Canara Bank — fraudulent/ unauthorised withdrawal at atm and pos machine

I am vinod kumar s/o satpal sharma holding a salary account no.[protected] with canara bank, branch 34 sector, chandigarh.
In this regard, i would like to inform you that on 09.11.2017 (Thrusday) at 3.11 p. M. I received a sms from dm-canbnk referring the towards pos withdrawal of rs. 89, 900/- from my said account number without my knowledge and without usage of my debit card (Canara bank rupay card). I got series of sms about withdrawals of different amounts. I very surprised to receive such massage and immediately called the customer care but nobody picked the call. Then logged into netbanking account and learned that a total of rs. 139900 the unauthorized & fraudulent debited to my account in four trenches.
Regarding this withdrawal of rs. 139900/- from my account. It was very shocking for me that since i was sitting at my office desk at the time of withdrawal at pos and atm machine and my atm card was with me and how the amount of 139900/- got withdrawn at different points?

I’m very disappointed at this incident. It is my hard earned money. And i trusted it with canara bank. They failed in every capacity to provide security to account holder`s money. I learned about the these transaction by sms alert got from canara bank i tried
Ito call customer care of canara bank phone no. [protected]. But nobody answered it the call. I called from my landline number [protected]. And again called them from my mobile number but nobody responded to it. After that i transferred my balance amount to another account using neft. It left me emotionally devastated. This card was issued to me in 2014 and it didn’t had any security chip. The bank never initiated any step to reissue the more secure card for me.

Since the bank is a custodian under whose supervision & control, innocent customer’s keep their money/funds with full confidence and trust. It is totally the responsibility of the bank to efficiently install, manage, check & control its entire safety measures, safety tools & confidential information's etc.in order to avoid such kinds of losses, thefts and frauds.
You are therefore requested to take immediate corrective action in this regard and arrange to provide us the damages/losses of our hard earned money amounting to rs. 139900/- as early as possible since it is also a clear case of defeciency of services on the part of the canara bank, sector 34, chandigarh

I mailed the top canara redressal office at bangalore on 13/11/17
And they gave a computer generated reply on 14-11-17

Below is the reply of ho. Auto generated message.
—
From: hocss1 [mailto:[protected]@canarabank.com]
Sent: tuesday, november 14, 2017 10:23 am
To: vinod kumar
Subject: fw: fraudulent atm withdrawal

Dear sir/madam

Seasons greetings.

We are forwarding the mail to the concerned authority to look into the
Matter.

Regards

Sr. Manager
Canara bank. H o.
Customers service section.
J c road, bangalore
[protected]

—
Then again i mailed them to know status of my complaint they straightaway replied with same auto generated message. This is how they dealing with already looted customer.

—
Sent: wednesday, november 22, 2017 3:59 pm
To: vinod kumar
Subject: fw: fraudulent atm withdrawal

Dear sir/madam

Seasons greetings.

We are forwarding the complaint to the concerned authority to look into the
Matter.

Regards,

Sr. Manager
Canara bank. H o.
Customers service section.
J c road, bangalore
[protected]

I request them to expedite the redressl and return my hard earned money.