Canara Bank — I have not received my deducted amount

Address:

Mumbai City, Maharashtra

I had ordered a earphone of jbl on 14 oct 2018 of rs. 549/-. I payment for the same on 14 oct 2018 from my bank a/c in canara bank through debit card. Even a amount is also deducted from my bank a/c but my transaction was failed and i have not refund received any such earphone. Even i don't get any refund. I had complain 2 or more time canara bank customer care but they not solve my complain.
My payment detail show in my bank statement attach this complain
Transaction id[protected]
So kindly request you to verily this transaction and grant me refund