Canara Bank — I have not refund

Address:

Gorur Ramaswamy Iyangar Road udayagiri hassan, Hassan, Karnataka

My account number[[protected]]
I purchased a product on 25th of may month using my canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated 2nd of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number[protected]
I had contacted your customer service number there is no proper response. Please check and confirm the status.