Canara Bank — I'm complaining about a loan process

Iam Pranav m Kumar I have a Nre account in canara bank Budhanoor branch alapuzha Kerala Ifsc CNRB0005965 in this branch my parents meet the manager many times for taking a house loan. Now I'm in muscat maybe last two years iam sending my salary in this account but the useless manager says they didn't give loans. Maybe four or five times my parents came for taking loan in this branch but this manager says some useless arguments to me so I'm so unhappy with this banking system so I will change my account to any other banks . So please give me a reason to refuse to give a loan. My email [protected]@gmail.com