Canara Bank — imps failed but not amount did not credit back to my ac

Address:Kanyakumari, Tamil Nadu, 629001

The money debited for the below 2 transactions has not been credited into the remitter account nor did the amt credit back to my account

Please find below the details

Transaction 1
Transaction date: 6th november 2017
Amount: rs 7500/-

Transaction 2
Transaction date: 6th november 2017
Amount: rs 6000/-

Canara bank
Neyash ahamed z

Ac no :
[protected]
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Canara Bank customer support has been notified about the posted complaint.
Nov 07, 2017
Updated by Niyaz111
There is no proper email id to which i can report and the customer care official was not ready to take complaint from her end and gave me an invalid email id.
Complaint comments 

Comments

Dear sir,
Yesterday from my account 266 rs has deducted.when i check mini statement it show deducted for "CAN SARAL".

I would like to know what is CAN SARAL, and why 266rs deducted from my account.

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