Canara Bank — imps transfer timed out - amount deducted but not credited to recipient

Address:

600012

On 30.07.2018 IMPS ref No:[protected] Amount : Rs.1000.00

On 16.08.2018 IMPS Ref No: [protected] Amount : Rs.10, 200.00

Above mentioned both IMPS transactions got timed out, The respective amount got deducted from my S.B. account[protected] Canara Bank, P.B.Road Branch) Account holder name: S. Rajan. But those amount were not received by respective recipients.
Kindly refund the amount as soon as possible.
Our branch people don't know how to handle this and they don't even have complaint form for this.
Kindly do the needful as soon as possible.