Canara Bank — incorrect disbursal of funds from the atm machine.

Address:

Vibhutipura Branch (VHS), 560037

To
Canara bank,
Branch - vibuthipura
Date: 12/12/2019
Sub: incorrect disbursal of funds from the atm machine.
Respected sir,
I bring to your notice an incident that happened last night. We can to the atm located next to the branch to withdraw the following amounts and the amounts that were dispersed were quite different.
Details of the transaction are as follows
1st transaction:
Amount keyed in 15, 000 rs
Amount actually dispersed by the atm machine:5, 000 rs
Debit message on phone indicated: 15, 000 rs
2nd transaction:
Amount keyed in 5000 rs
Amount actually dispersed by the atm machine:1500 rs
Debit message on phone indicated: 5000 rs
We request you to look into this matter on a priority and reconcile your atm machines. It’s our hard-earned money and we will not let it go just like that.in the concerned branch nobody is resolving our issues, please kindly solve our issue, furthermore, we also request you to fix the atms and we have been notified of other people who have gone through similar grievances.
Our contact number is — [protected]
Our bank account number is —[protected]
If you need any further details, please get in touch with us. We look forward to getting the disputed funds back into our account asap.
Thank you for your consideration.
Regards,
Shobha