Canara Bank — Insurance NOT credited to 50+ farmers due to staff negligence

We have registered crop insurance via manjOOR-1900 Canara bank iFsc cnrb0001900 branch.More than 75 farmers registered insurance thru this branch for year 2018.
The insurance provider released the amount few months back and there were 75+ people who registered via this branch didnt get the insurance amount credited. Raised couple of complaints so far 2021AM4864, 2021AN7700. But teh complaints are closed without resolution. We already lost our jewelleries given for gold loan from this branch due to internal FRAUD. Now seems we lost our insurance amount as well due to negligence. more than 75 farmers are waiting for this amount. Per head 50, 000+ approximately. We enquired with co-operative society, and they informed that the bank staff has selected wrong place than the one present in teh insurance form. This has caused the decline of the insurance from insurance provider. As the issue was caused the the bank staff, it is advisable that this has to be fixed by them. BANK HAS already deducted the insurance amount from farmers.
Please take action immediately. I am ready to send the screenshot of what we registered if i get an email id to share.
I will then lodge a complaint to banking ombudsman along with the jewellery theft case.