Canara Bank — issue with canara bank

Address:	Nellore, Andhra Pradesh, 524003
Website:	Canara bank

I am having SB account bearing no[protected] in Canada bank, magunta layout branch since 10 years. Now in my account I am having a balance of RS.6234.00. But I am unable to withdraw amount from my account. For this I contacted branch manager for several times, he stated that I have to submit clearance certificate for the loan to which I was guaranteed earlier. The same I was submitted to the bank for two times from past one year. But there is no response from the bank. When I visited personally to bank manager the are not responding properly and they said that it's not our duty it's the duty of head office. Hence I am herewith requesting you to give the reasons why they have blocked my account and why they are not going proper response to the common public.
Please do the needful job.