Canara Bank — lethargic employees

Address:

Canara bank, sf no 135, thalapatty panchayat, manalmedu post, karur textile park, 639003

I opened a sb account in canara bank, karur textile park branch (Ifsc code cnrb0003542) on 5th feb 2019, still now they don't give me a atm card, without atm card i can't do my transaction, even i can't open a mobile banking, they continues to tell me 'there is no atm cards in the branch we will give a request to head office, cards are not come ' i don't know why this much delay, in this bank even they don't have passbook for new costumers, the employees are very lazy they always tell the costumers 'the system is not working or systems are very slow'
I'm very confused whether this is a nationalised bank or a small financial company