Canara Bank — money got deducted, but not credited in beneficiary account, neither mine

Address:

560034

Myself, lokesh have account with canara bank, tried transferring money viz phonepe upi on dtd[protected], reference number[protected], narration - mb-upi debit[protected]/02/19 15:22:51. It's almost 8 days, still didn't get the credit. Raised a complaint. Useless. Rs.10, 000/- is not just a small amount. If this happens like this, how can one bank upon canara bank?
Really poor and worst management.