Canara Bank — Money not being refunded by bank after ATM withdrawal failed

Address:

S.O BENGALURU, P B NO.2515, NO.8, O`SHANGHNASSY ROAD, Museum Rd, Langford Town, Bengaluru, Karnataka 560025

Respected Authorities,

I was at the Canara Bank ATM on 9th August 2022, 5:10am located at 106, Langford Rd, Lakshmiamma Garden, Shanti Nagar, Bengaluru, Karnataka 560027, and was going to withdraw an amount of Rs. 5000/-. I went through the regular process of withdrawal, but the ATM machine did not dispense cash, showing transaction failed and my balance reflects that I have withdrawn the above-mentioned amount which I have not.

I had mailed to the Canara bank authorities about the same, they told me to contact my home branch, which I did with the proofs and a letter and they said they would look into it but they haven't replied back yet and also not taking any actions.

I have attached the required status and updates photos from my statement and the withdrawal failure message at the ATM. Also, the letter which I had written to the Canara Bank authorities to which no reply was received and also the ATM's.

Kindly look into the matter as soon as possible. I would like to be updated about this and get back the amount which wrongly shows as debited.

Regards,
Mohammed Khaleel Ur Rahman