Canara Bank — money not come out from atm

Address:

Kokrajhar, Assam

My ward smt. Sriparna sarma reading in cit kokrajhar, assam (Pin 783370).in emergent on 01/11/2018 while she tried to withdraw rs.1500 (Fifteen hundred) money from a sbi atm at kokrajhar in several times, but the money not come out though she observed all formalities as indicated in screen of the machine. Later a message come to her rtn [protected] that rupees 1500 (Fifteen hundred) debited from her account no.[protected] vide seq. No.[protected] though she had not received the money from the said atm machine. Thereafter she and myself also tried to lodge a complaint on your toll free no. [protected] in several times on next day but could not. Still the money not returned to the account. Kindly look into the matter for early return the amount.