Canara Bank — money not credited to my account

Address:

627005

I have account in canara bank since 2016. On sep 24 2019 i have received payment about 12, 675 rupee to my account. But still i have not received in my bank account. I have contacted sender. He said amount has been send. Transaction id is citin[protected]. I have contacted bank many times but i not get any positive response from their side.
Kindly have an look onto it and recover my account