Canara Bank — My ugc rgnf student profile is closed

Address:	East Singhbhum, Jharkhand, 831002
Website:	scholarship.canarabank.in

Sir,
The registrar, kolhan university, chaibasa - 833202, had issued my all of total 34 remaining certificates of rgnf on 09/02/2017 after a long time. After that i went to the canara bank, main jamshedpur, jharkhand - 831001 and informed the nodal officer to upload the certificates on 20/02/2017. But the officer could not open my profile to process. My id:[protected]/rgnf-st-jha-9891 is not shown in the rgnf student list (Session: 2011-12). Please give me right information.
Thank you